Mini Bar Attendant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a full-time Room Service professional. You will work closely with various departments and ensure guest satisfaction through attentive service and compliance with hospitality standards. Ideal candidates possess a diploma in hospitality or have experience in a four or five-star hotel environment. Join us to develop your skills and experience across the globe.

Benefits

Employee benefit card with discounted rates

Learning programs

Opportunity for talent development

Corporate Social Responsibility activities

Qualifications

• Full compliance with HACCP standards and certification.
• 1 year of experience in a 4-5 star Hotel preferred.

Responsibilities

• Works in close cooperation with service departments.
• Ensures proper appearance and grooming at all times.
• Handles guest complaints and reports issues to the manager.

Skills

Customer service

Attention to detail

Knowledge of Room Service menu

Education

Diploma or degree in vocational hospitality

Job description

Works in close cooperation with the Room Service/ Guest Relation / Front Office and other key service departments.

Attends regular training sessions team in line with the departmental SOPs i.e. guest care product knowledge telephone manners entering guest rooms etc.

Works as per instructions of the Supervisor and as per duty schedules.

Ensures proper appearance (condition of uniforms) and grooming at all times.

Answers the Room Service telephones if and when required.

Is knowledgeable of the Room Service menu and can answer guests queries.

Maintains a professional / friendly yet discrete relationship with the in house guest to ensure their well-being.

Reports cleanliness and maintenance issues immediately to the Room Service Manager.

Handles guest complaints as per instructions or refers them to the Room Service Manager.

Works within the team to prepare all Mis-en-placeaccording to 24 hours service requirements.

Keeps all occupancy information containing documents under close cover during his work on the floors.

Ensures no expired minibar items are placed in the room.

Attends all regular departmental briefings and contributes to open communication within the assigned team.

Conducts the proper handover from one shift to the other.

Familiar with the companys internal policies and safety procedures.

Helps in other areas of the Hotel if the situation requires.

Qualifications :

HACCP:

Full compliance with HACCP standards and certification

EDUCATION AND EXPERIENCE:

Diploma or degree in vocational hospitality fresher or 1year of experience in 4-5 star Hotel.

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Full-time