Middle Office Associate

Copper; Abu Dhabi; On-site; AED 130,000 - 170,000; Full time

Job summary

A financial services firm in Abu Dhabi seeks a Middle Office Associate to provide high-touch technical support to institutional clients. The role requires excellent communication skills, a strong understanding of blockchain technology, and the ability to thrive under pressure. The ideal candidate has a Bachelor’s degree and proven experience in account management within the industry. This position offers a dynamic work environment with opportunities for career growth.

Benefits

Career opportunities

Welcoming culture

Qualifications

• Proven experience in technical account management, preferably within cryptocurrency or financial services.
• Strong understanding of blockchain technology and digital assets.
• Self-motivated, capable of working independently and in teams.

Responsibilities

• Provide high-touch technical support to institutional clients.
• Manage all incoming queries and client expectations.
• Collaborate with internal teams to resolve client issues.

Skills

Excellent communication skills

Problem-solving skills

Detail-oriented

Interpersonal skills

Strong project management skills

Education

Bachelor's degree in Computer Science, Finance, Business or equivalent

Job description

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure, focusing on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm offers a comprehensive suite of custody, trading, and settlement solutions that reduce counterparty risk and enhance capital and operational efficiency in digital asset markets. Central to Copper's offerings is Multi-Party Computation (MPC) technology, regarded as the gold standard in secure custody. Copper's multi-award-winning custody system can connect to centralized exchanges, DeFi applications, and staking pools without assets leaving custody.

Built on this state-of-the-art custody system, ClearLoop is the first solution in the market to address the industry challenge of counterparty risk with exchanges. It supports a full prime services offering, connecting global exchanges and enabling clients to trade and settle directly from MPC-secured wallets. By reducing settlement times to a few milliseconds (independent of blockchain networks) and providing enhanced security measures, ClearLoop is transforming how asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper maintains one of the strongest insurance coverages in the industry from an A-rated insurer, positioning the firm as a trusted partner for institutions seeking asset safeguarding.

Department environment

As a Middle Office Associate in our Commercial Team, you will be crucial in ensuring client success and satisfaction. You will serve as the first line of support for technical inquiries, troubleshooting issues, and providing exceptional client service through expert guidance. The team offers 24/7 support to our global clients, working on a shift pattern that includes weekends, with a requirement to work 5 out of 7 days in rotation.

Key Responsibilities of the role

• Provide high-touch technical support to institutional clients, addressing queries and troubleshooting issues.
• Manage all incoming queries, taking ownership and managing client expectations under pressure.
• Understand client technical requirements, offering tailored solutions and advising on product implementation.
• Collaborate with internal teams to resolve client issues and set up additional products, contributing to revenue growth.
• Gather and relay client feedback to influence product development.
• Stay updated on industry trends and market developments to provide expert guidance.
• Represent Copper's values, acting with integrity and prioritizing client benefits.

Your experience, skills, and knowledge

• Bachelor's degree in Computer Science, Finance, Business, or equivalent work experience.
• Proven experience in technical account management, preferably within cryptocurrency or financial services.
• Strong understanding of blockchain technology and digital assets.
• Excellent communication and interpersonal skills.
• Problem-solving skills and effective troubleshooting abilities.
• Detail-oriented with strong project management skills.
• Self-motivated, capable of working independently and in teams.

The benefits offered

In return for your contributions, Copper offers an exciting, challenging role in a fast-growing, dynamic environment with career opportunities and a welcoming culture.

If you believe you meet these criteria, we encourage you to apply.

Copper is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment. We are a Disability Confident Employer—please inform us if you require accommodations during the recruitment process.