Middle East Business Operations Junior Specialist - Case Team Support

BCGDV; Abu Dhabi; On-site; AED 420,000 - 540,000; Full time

Job summary

Boston Consulting Group in Abu Dhabi seeks a Junior Middle East Business Operations Specialist to support case teams and project leaders. You will manage scheduling, travel, and admin tasks, ensuring teams have what they need to serve clients effectively.

The role requires 1–2 years in admin/PR roles, fluent English and Arabic, and strong MS Office skills. A proactive, organized, and communicative mindset is essential for success in a fast-paced consulting environment.

Qualifications

• Bachelor's degree or equivalent commercial/office-management training.
• Excellent written and spoken English and Arabic.
• Proficient in MS Office (Outlook, PowerPoint, Word, Excel).
• Experience in agenda and travel management is an asset.
• Highly responsive with strong interpersonal and communication skills.
• Organizational skills with ability to manage behind-the-scenes work.
• Curious, creative thinker with broad perspective.

Responsibilities

• Represent BCG with client counterparts for admin topics.
• Prepare and manage end-to-end security clearances processes.
• Assist with admin tasks such as printing and calendar management.
• Diary management and scheduling of client and internal meetings.
• Organize domestic and international travel arrangements.
• Build relationships with stakeholders and clients.
• Coordinate meeting-room reservations and logistics.
• Prepare expense reports and track costs.
• Provide back-up support for CTSs, Reception, and Exec Assistants.
• Deliver training to new hires on specific topics.
• Produce high-quality PowerPoint documents to standards.
• Manage translation backlog and assist with translation when needed.
• Attend team meetings; handle ad hoc duties as needed.

Skills

High-level client-service support

Independent working style

Travel coordination

Diplomatic judgement

Flexibility

Stakeholder management

Professional communication

Organization under pressure

Education

Bachelor's degree or equivalent training

Tools

MS Office

PowerPoint

Zoom

Teams

Slack

Job description

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You solve problems before anyone even knows there is one! As a dynamic, motivated Middle East Business Operations Junior Specialist - Case Team Support in this 6-month temporary role, you'll support several Project Leaders, Principals, or other senior consulting staff largely independently. You'll organize and take responsibility for scheduling, prioritize effectively and proactively, coordinate processes and people, and ensure that consultants have exactly what they need to optimally fulfill our clients' needs. You'll book (and rebook) travel, schedule (and reschedule) meetings, keep track of timing and expenses, and support consulting teams in their daily work — keeping up with a fast pace throughout.

CTSs actively participate in office life, are flexible and willing to help fellow team members, and collaborate across functions. Flexibility, enthusiasm, and a 'can-do' attitude are essential, above all, a passion for doing it well.

YOU’RE GOOD AT

• Providing high-level support in a fast-paced, changing client-service environment, with outstanding communication and teaming skills.
• An independent and structured working style, with strong attention to detail and accuracy, particularly under pressure.
• Coordination and improvisation, an integrative personality with good conflict-resolution skills.
• Anticipating and coordinating travel needs proactively, looking ahead at what needs to be done on all fronts.
• Making sound, diplomatic judgement calls; knowing when to ask for help or advice.
• Strong motivation, flexibility, and commitment, alongside trustworthiness, discretion, and responsibility.
• Working with multiple stakeholders and prioritizing workload accordingly.
• Professional communication (verbal and written) at all levels, internally and with external clients.

Key Responsibilities

• Representing BCG with client counterparts for admin topics (e.g., collecting documents, supporting administrative processes)
• Preparing and managing end-to-end security clearances processes
• Assisting with admin tasks e.g., printing, managing calendar
• Diary management and scheduling of client and internal meetings.
• Organizing domestic and international travel arrangements.
• Building solid working relationships with key stakeholders and clients.
• Coordinating meeting-room reservations and logistics.
• Preparing expense reports and tracking costs.
• Providing back-up support for other CTSs, Reception, and Executive Assistants.
• Delivering training to new hires on specific topics.
• Producing high-quality PowerPoint documents to firm and client standards within deadlines (drafting, proofreading, formatting).
• Managing translation back-log with translators, and occasionally assisting with direct translation
• Attending team meetings as necessary; ad hoc duties as needed.

What You'll Bring

• A Bachelor's degree, or equivalent commercial/office-management training, with 1-2 years of experience in public relations, secretarial, administrative, or assistant duties.
• Excellent written and spoken English and Arabic.
• Proficient in MS Office (Outlook, PowerPoint, Word, Excel), especially PowerPoint, and keen to learn digital teaming tools (Zoom, Teams, Slack).
• Experience in agenda and travel management is an asset.
• Highly responsive, with strong interpersonal and communication skills.
• Organizational skills to manage behind-the-scenes work while providing creative solutions and high-level client service.
• Strong intellectual curiosity, a creative thinker interested in the bigger picture.

Who You'll Work With

You'll act as the firm’s representative and work with client counterparts, consultants, translators, and experts

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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