Microsoft Dynamics 365 CRM Consultant Sales Service - Banking

Apt Resources is seeking a Senior Microsoft Dynamics 365 CRM Consultant (Sales & Service) for a client in the banking and financial services sector. This fulltime onsite role in Dubai UAE requires an experienced professional to develop, customize, and optimize Dynamics 365 CRM (Sales & Service modules). The ideal candidate will have strong expertise in JavaScript, C#, Power Automate, and Azure services with a deep understanding of CRM customization and integration within financial institutions.

Key Responsibilities:

• Customize and enhance Dynamics 365 CRM Sales & Service modules using JavaScript, C#, Plugins, and Power Automate.
• Develop and configure Sales Pipeline, Lead Scoring, Forecasting, Quote Management, and SLA Management.
• Implement Custom Ribbons, Command Bars, and UI enhancements for Model-Driven Apps.
• Integrate Dataverse SDK, Web APIs, OAuth authentication, and Azure Functions for seamless system interoperability.
• Optimize Case Management, SLA Management, and Knowledge Base functionalities within CRM.
• Ensure role-based security and compliance with financial sector regulations.
• Lead development initiatives and mentor junior developers.

Requirements

• 4-6 years of hands-on experience with Microsoft Dynamics 365 CRM (Sales & Service modules).
• Expert-level JavaScript skills with strong proficiency in C#, Dataverse SDK, and Power Automate workflows.
• Experience integrating Azure services, APIs, and OAuth authentication into CRM solutions.
• Strong understanding of custom connectors, security roles, and business process automation.

Preferred Certifications:

• Microsoft Certified: Power Platform Functional Consultant Associate (PL200)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB230)
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB210)

Benefits

The salary is AED 30000 depending on experience.

Required Experience: Contract