Microsoft Dynamics 365 CRM Consultant Sales Service - Banking

Apt Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is on the lookout for a Senior Microsoft Dynamics 365 CRM Consultant to enhance their CRM solutions in the banking sector. In this fulltime role, you will leverage your expertise in JavaScript, C#, and Azure services to develop and customize Dynamics 365 CRM, focusing on Sales and Service modules. Your contributions will optimize CRM functionalities and ensure compliance with financial regulations. If you are passionate about driving CRM innovations and mentoring junior developers, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 4-6 years of experience with Dynamics 365 CRM Sales & Service modules.
• Expertise in JavaScript, C#, and Power Automate workflows.

Responsibilities

• Customize Dynamics 365 CRM using JavaScript, C#, and Power Automate.
• Integrate Dataverse SDK and Azure services for system interoperability.

Skills

JavaScript

C#

Power Automate

CRM customization

Azure services

Education

Bachelor's degree in Computer Science or related field

Tools

Dynamics 365 CRM

Dataverse SDK

Web APIs

Azure Functions

Job description

Apt Resources is seeking a Senior Microsoft Dynamics 365 CRM Consultant (Sales & Service) for a client in the banking and financial services sector. This fulltime onsite role in Dubai UAE requires an experienced professional to develop, customize, and optimize Dynamics 365 CRM (Sales & Service modules). The ideal candidate will have strong expertise in JavaScript, C#, Power Automate, and Azure services with a deep understanding of CRM customization and integration within financial institutions.

Key Responsibilities:

• Customize and enhance Dynamics 365 CRM Sales & Service modules using JavaScript, C#, Plugins, and Power Automate.
• Develop and configure Sales Pipeline, Lead Scoring, Forecasting, Quote Management, and SLA Management.
• Implement Custom Ribbons, Command Bars, and UI enhancements for Model-Driven Apps.
• Integrate Dataverse SDK, Web APIs, OAuth authentication, and Azure Functions for seamless system interoperability.
• Optimize Case Management, SLA Management, and Knowledge Base functionalities within CRM.
• Ensure role-based security and compliance with financial sector regulations.
• Lead development initiatives and mentor junior developers.

Requirements

• 4-6 years of hands-on experience with Microsoft Dynamics 365 CRM (Sales & Service modules).
• Expert-level JavaScript skills with strong proficiency in C#, Dataverse SDK, and Power Automate workflows.
• Experience integrating Azure services, APIs, and OAuth authentication into CRM solutions.
• Strong understanding of custom connectors, security roles, and business process automation.

Preferred Certifications:

• Microsoft Certified: Power Platform Functional Consultant Associate (PL200)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB230)
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB210)

Benefits

The salary is AED 30000 depending on experience.

Required Experience: Contract