Microsoft Dynamics 365 CRM Business Analyst

Microsoft Dynamics 365 CRM Business Analyst

Bachelors in Computer Application (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

A great opportunity for Dynamics 365 CRM Business Analyst to be a part of our dynamic team at Dynamics Solution and Technology.

As a Microsoft Dynamics 365 CRM Business Analyst, you will work with clients to understand their business requirements and provide guidance on how best to utilize the Dynamics 365 CRM platform to achieve their goals. You will be responsible for analyzing business processes, gathering and documenting requirements, and providing recommendations for process improvements. You will work closely with the Dynamics 365 CRM Functional and Technical Consultants to design and configure solutions that meet the client’s needs.

Must Haves:

• Functional knowledge on all CRM modules and extensions
• Experience working as functional consultant in minimum 4-5 CRM implementations
• Strong ability to drive the discussions with Business Analyst, Product owners and customers
• Analyze and document current business processes, workflows, and systems
• Collaborate with stakeholders to define business requirements and functional specifications
• Create and maintain project documentation, including process flows, user stories, and use cases
• Work with the Dynamics 365 CRM Functional and Technical Consultants to design and configure solutions that meet the client’s business needs
• Provide guidance and support to clients during the implementation process, including training and troubleshooting
• Provide support to clients during testing and go-live phases
• Keep up-to-date with the latest industry developments and product updates related to Dynamics 365 CRM
• Ability to configure OOB features in CRM
• Ability to translate business problems to functional requirements
• Map requirements to functional modules
• Ability to make fit gap analysis
• Demonstration skills to explain the functional approach to technical team
• Knowledge on Power platform PowerApps, Power Automate, PVA
• Documentation skills to write FDD, wireframes, Visio and process documents.
• Knowledge on CRM Integrations, best practices, and DevOps

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum of 2 years of experience in implementing Dynamics 365 CRM solutions
• Strong understanding of Customer Relationship Management processes and principles
• Ability to conduct business process analysis and translate requirements into functional specifications
• Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service
• Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
• Ability to work independently and in a team environment
• Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus

We are offering:

• Health Insurance
• Life Insurance
• Annual Dinner
• Annual Increments
• Yearly Excursion Trip
• Provident Fund
• Training Fund
• Self-Service Pantry
• Performance Bonuses
• Intellect Bonus
• Free Day-care Facility
• Friendly Work Environment
• Work From Home
• Marriage Bonus
• And much more

Please share your updated resume at [email protected]

Mentioning the Dynamics 365 CRM Business Analyst position title in the email subject.

People from diverse backgrounds are encouraged to apply.

Company Industry:

• IT - Software Services

Department / Functional Area:

• IT Software

Keywords:

• Microsoft Dynamics 365 CRM Business Analyst