Microsoft Dynamics 365 CRM Business Analyst

Dynamics Solution; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Microsoft Dynamics 365 CRM Business Analyst to join their dynamic team. In this role, you will engage with clients to understand their business needs and guide them in leveraging the Dynamics 365 CRM platform effectively. Your responsibilities will include analyzing workflows, documenting requirements, and collaborating with technical consultants to design tailored solutions. This position offers a chance to make a significant impact while working in a supportive environment that values diverse backgrounds and innovative ideas. If you're passionate about CRM solutions and enjoy problem-solving, this opportunity is perfect for you.

Benefits

Health Insurance

Life Insurance

Annual Dinner

Annual Increments

Yearly Excursion Trip

Provident Fund

Training Fund

Self-Service Pantry

Performance Bonuses

Friendly Work Environment

Work From Home

Marriage Bonus

Free Day-care Facility

Qualifications

• 2+ years of experience in Dynamics 365 CRM implementations.
• Strong understanding of CRM processes and principles.

Responsibilities

• Analyze business processes and document requirements for CRM solutions.
• Collaborate with stakeholders to define business requirements.

Skills

CRM Modules Knowledge

Business Process Analysis

Documentation Skills

Communication Skills

Fit Gap Analysis

Stakeholder Collaboration

Training and Support

Education

Bachelor's in Business Administration

Bachelor's in Marketing

Bachelor's in related field

Tools

Microsoft Dynamics 365

Power Platform

Power BI

Job description

Microsoft Dynamics 365 CRM Business Analyst

Bachelors in Computer Application (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

A great opportunity for Dynamics 365 CRM Business Analyst to be a part of our dynamic team at Dynamics Solution and Technology.

As a Microsoft Dynamics 365 CRM Business Analyst, you will work with clients to understand their business requirements and provide guidance on how best to utilize the Dynamics 365 CRM platform to achieve their goals. You will be responsible for analyzing business processes, gathering and documenting requirements, and providing recommendations for process improvements. You will work closely with the Dynamics 365 CRM Functional and Technical Consultants to design and configure solutions that meet the client’s needs.

Must Haves:

• Functional knowledge on all CRM modules and extensions
• Experience working as functional consultant in minimum 4-5 CRM implementations
• Strong ability to drive the discussions with Business Analyst, Product owners and customers
• Analyze and document current business processes, workflows, and systems
• Collaborate with stakeholders to define business requirements and functional specifications
• Create and maintain project documentation, including process flows, user stories, and use cases
• Work with the Dynamics 365 CRM Functional and Technical Consultants to design and configure solutions that meet the client’s business needs
• Provide guidance and support to clients during the implementation process, including training and troubleshooting
• Provide support to clients during testing and go-live phases
• Keep up-to-date with the latest industry developments and product updates related to Dynamics 365 CRM
• Ability to configure OOB features in CRM
• Ability to translate business problems to functional requirements
• Map requirements to functional modules
• Ability to make fit gap analysis
• Demonstration skills to explain the functional approach to technical team
• Knowledge on Power platform PowerApps, Power Automate, PVA
• Documentation skills to write FDD, wireframes, Visio and process documents.
• Knowledge on CRM Integrations, best practices, and DevOps

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum of 2 years of experience in implementing Dynamics 365 CRM solutions
• Strong understanding of Customer Relationship Management processes and principles
• Ability to conduct business process analysis and translate requirements into functional specifications
• Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service
• Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
• Ability to work independently and in a team environment
• Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus

We are offering:

• Health Insurance
• Life Insurance
• Annual Dinner
• Annual Increments
• Yearly Excursion Trip
• Provident Fund
• Training Fund
• Self-Service Pantry
• Performance Bonuses
• Intellect Bonus
• Free Day-care Facility
• Friendly Work Environment
• Work From Home
• Marriage Bonus
• And much more

Please share your updated resume at [email protected]

Mentioning the Dynamics 365 CRM Business Analyst position title in the email subject.

People from diverse backgrounds are encouraged to apply.

Company Industry:

• IT - Software Services

Department / Functional Area:

• IT Software

Keywords:

• Microsoft Dynamics 365 CRM Business Analyst