MI Senior Client Ops Leader

NielsenIQ; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading consumer intelligence company seeks an Operations Manager to manage and coordinate Client Operations in Dubai. This role will be responsible for driving market outcomes, improving cross-functional efficiencies, and maintaining strong partnerships with internal stakeholders. The ideal candidate will possess extensive operations experience and exceptional leadership and communication skills.

Benefits

Flexible working environment

Volunteer time off

Qualifications

• 5 years of experience in market research with a focus on operations.
• Proven leadership capabilities and stakeholder engagement skills.
• Commercial background considered a strong plus.

Responsibilities

• Oversee management of Client Operations unit within the market.
• Handle client escalations and complex queries.
• Lead cross-functional reviews focused on operational targets.

Skills

Leadership

Communication

Stakeholder Engagement

Operational Management

Commercial Acumen

Job description

The individual in this role is responsible for the overall management and coordination of the Client Operations unit within a specific market. Acting as the single point of contact for all operational and technical "demand" from the Data Operations, Commercial teams, and Local Product teams, this role ensures seamless cross-functional alignment and execution across Global Operations and Technology. The role is accountable for the delivery of all market-specific outputs, ensuring both quality and timeliness, and implementing remediation plans where necessary.

Key Responsibilities :

Own and drive market outcomes related to Operations.

Provide timely and structured feedback to Commercial teams, managing expectations and maintaining transparency.

Handle client escalations and complex queries, engaging directly with clients to enhance their experience.

Proactively identify and resolve cross-functional bottlenecks to improve efficiency, quality, and productivity.

Lead the country-level quality management rhythm, focusing on Design, Relevance, Delivery, CHT, and NPS, and oversee the execution of improvement plans.

Champion global products, tools, and processes at the market level to ensure adoption and consistency.

Lead the intake and prioritization of operational and technical requests from Customer Success, Commercial, Retail, Analytics, and Product teams.

Align local practices with global standards, resolving inconsistencies and eliminating legacy approaches.

Facilitate and lead monthly cross-functional reviews focused on Quality, Growth Initiatives, and AIMs .

Ensure operational targets and growth objectives are met, while managing expenses in accordance with budgetary guidelines.

Maintain strong partnerships with internal stakeholders to enhance collaboration and drive client-centric outcomes.

Organize and lead T2T meetingsat the market level and support client-facing engagements alongside local leadership as the operational counterpart.

Qualifications

Qualifications & Competencies :

Extensive experience in market research with a focus on Operations .Ideally should have 5 years of experience.

Proven leadership capabilities with a track record of driving cross-functional initiatives.

Commercial acumen with the ability to navigate and influence high-level client interactions; commercial background is a strong plus.

Ability to manage multiple priorities in a fast-paced environment.

Exceptional communication and stakeholder engagement skills.

Strong team leadership and development expertise.

Solid financial acumen and understanding of operational budgets.

Additional Information

• Flexible working environment
• Volunteer time off

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center : https : / / nielseniq.com / global / en / news-center / diversity-inclusion