META Engagement Manager - Enterprise POD

MoEngage Inc.; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading customer engagement platform is seeking a Customer Success Manager to lead a team and drive customer retention and engagement. This role requires a strong leader with extensive CRM and marketing automation experience to enhance customer journeys and support sales efforts. The position offers significant growth opportunities while working with notable brands in a fast-paced environment.

Benefits

Work with the coolest brands in a high growth environment

Innovative team in the Mobile First world

Work on an award-winning product

Resources for your learning goals with Xcelerator

Supportive Customer Success Management team

Qualifications

• 7+ years in Customer Success or Account Management; people management experience.
• Strong skills in CRM and marketing automation technologies.
• Proven track record focusing on customer engagement and retention.

Responsibilities

• Manage and develop a team of Senior Enterprise Customer Success Managers.
• Own onboarding and lifecycle journeys for Enterprise clients.
• Identify up-sell and cross-sell opportunities in existing accounts.

Skills

Leadership

Process Improvement

CRM Expertise

Marketing Automation

Customer Engagement

Job description

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push,on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Responsibilities

• Manage a team of Senior Enterprise Customer Success Managers and be accountable for their success and development

• Own Enterprise Company on-boarding and lifecycle journey

• Provide relevant CRM and mobile marketing automation expertise and consulting to Customers

• Build and manage leadership level relationships with client stakeholders

• Identify up-sell and cross-sell opportunities from existing accounts

• Monitor risky accounts and proactively take action to achieve success

• Collaborate with sales team to support sales efforts

• Collaborate with product team to communicate customers’ needs and help design an ideal offering

• Launch and manage new customer success improvement initiatives

• Attend and present at conferences, events and webinars

• Designing an amazing and memorable customer experience
  
  

What You Are & Have:

• Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers

• Skilled at identifying process improvements and operational excellence within a growing team

• Experience in marketing automation, CRM, mobile engagement technologies a must

• Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business

• 7+ years of Customer Success or Account Management experience with at least a couple years of People Management

• A technical backgound and prior experience in Consulting from a reputed organization considered a major plus and will be given preference
  
  

• Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention

• Willingness to travel about 30% of time

Perks

• Work with the coolest brands in a high growth environment

• Work with a smart team which grew up in the Mobile First world

• Work on an award winning product, tech and scale

• We have you sorted with our coolest tech and software

• Our learning program - Xcelerator to power your learning goals

• CSM Leaders like nowhere else and the coolest team you can imagine