Merchant Finance Relationship Officer

Deem Finance; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading finance company in Dubai seeks a Merchant Finance Relationship Officer to drive growth by building sustainable relationships with corporate clients, particularly in the SME sector. This role emphasizes sales, customer interaction, and providing tailored financial solutions to help businesses thrive.

Qualifications

• Minimum of 2 years in sales/business development experience.
• At least 1 year in POS/SME/business lending or merchant acquisition.
• UAE driving license is an added advantage.

Responsibilities

• Achieve and exceed monthly Merchant Finance/POS lending targets.
• Identify and acquire new clients through various channels.
• Act as single point of contact for all client interactions.

Skills

Relationship Building

Sales Acumen

Client Service

Financial Analysis

Education

Bachelor’s degree in finance, Business Administration, Marketing, or a related field

Job description

Job Overview

The Merchant Finance Relationship Officer plays a vital role in driving Deem’s growth strategy by fostering long-term, sustainable relationships with corporate clients, particularly within the Micro and SME segments across the UAE. Acting as a trusted advisor, the Relationship Officer will consult business clients on high-ticket business loans and Point-of-Sale (POS) financing solutions to help unlock their business potential.

This is a highly customer-facing role requiring strong knowledge of the SME ecosystem, excellent relationship-building skills, and the ability to offer tailored credit solutions.

Job Responsibilities

Sales & Business Development

• Achieve and exceed monthly Merchant Finance/POS lending
• targets.
• Identify and acquire new clients through cold calling, referrals, and business networking.
• Build and nurture long-term relationships with existing and prospective clients.
• Conduct in-depth financial needs analysis and propose suitable lending solutions.
• Negotiate loan terms and close profitable deals aligned with Deem’s credit policy.
• Actively cross-sell Deem’s other financial products and services.

Customer Experience

• Deliver outstanding, customer-first service with a focus on retention and satisfaction.
• Act as a single point of contact for all client interactions during pre-sales, onboarding, and post-sales stages.
• Handle customer queries and complaints efficiently, ensuring resolution within agreed timelines.
• Create a ‘Wow’ factor in every interaction to elevate client loyalty.

Qualifications & Experience

• Education: Bachelor’s degree in finance, Business Administration, Marketing, or a related field. Postgraduate qualifications are an advantage.
• Experience: Minimum of 2 years in sales/business development, with at least 1 year in POS/SME/business lending or merchant acquisition.
• Prior UAE market experience is preferred.
• UAE driving license is an added advantage.