Membership Sales & Retention Manager

Fitness First Middle East; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading fitness company in Sharjah is seeking a Membership Sales & Retention Manager to drive sales and enhance member retention. The ideal candidate will lead a team of consultants, ensure sales targets are met, and provide excellent customer service. A minimum of 3-4 years of relevant experience in sales is required, along with strong communication and team management skills.

Qualifications

• 3-4 years of relevant experience in sales or retention.
• Basic computer proficiency.
• Ability to handle member queries effectively.

Responsibilities

• Achieve monthly sales budget and club membership count.
• Lead and motivate Membership Consultants.
• Focus on member retention through excellent service.
• Drive new membership sales.
• Engage in lead generation activities.

Skills

Communication skills

Team management

Customer service

Sales orientation

Problem-solving

Job description

We are looking for Membership Sales & Retention Managers to join our Sharjah team.

Role and Eligibility Criteria

• Ensure the sales team achieves their Monthly Sales Budget, club closing membership count, and net gain through profitable and sustainable growth.
• Drive and lead a team of Membership Consultants to meet the club's sales targets.
• Lead and motivate your Member Retention Consultants to achieve desired Leaver goals and net gain.
• Maintain a keen focus on retention through excellent customer service to all club members and non-members.
• Drive new membership sales daily, weekly, and monthly.
• Focus on lead generation activities.
• Be target and goal-oriented.
• Handle member queries effectively and be solution-oriented.
• Maintain a positive, 'can-do' attitude.
• Have basic computer proficiency skills.
• Possess excellent communication skills.
• Demonstrate team management and leadership skills.
• Have 3-4 years of relevant experience.