Medical Receptionist

Estemarat Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a professional Medical Receptionist to enhance patient experiences in a thriving healthcare environment. This role involves managing front desk operations, greeting patients, scheduling appointments, and ensuring a seamless flow of services in the clinic or hospital. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to multitask effectively. Join a supportive team that values your contributions and offers career growth opportunities in a dynamic healthcare setting. If you're passionate about providing exceptional service and making a difference, this opportunity is perfect for you.

Benefits

Competitive salary package

Health insurance

Paid annual leave

Career growth opportunities

Supportive work environment

Qualifications

• 1-3 years of experience as a receptionist in a medical setting.
• Fluency in English; Arabic is a plus.

Responsibilities

• Manage front desk operations and greet patients.
• Schedule and confirm patient appointments efficiently.
• Process insurance claims and maintain patient confidentiality.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in Microsoft Office

Knowledge of medical terminology

Customer service-oriented

Education

Diploma in Healthcare Administration

Bachelor's degree in Business Administration

Tools

Healthcare management software

Job description

We are looking for a professional and customer-focused Medical Receptionist to join our healthcare team in Dubai. The ideal candidate will be responsible for managing front desk operations, greeting patients, scheduling appointments, and ensuring a smooth patient experience at our clinic or hospital.

Key Responsibilities:

• Greet and assist patients, visitors, and staff in a courteous manner.
• Schedule, confirm, and manage patient appointments efficiently.
• Handle phone calls, emails, and inquiries related to medical services.
• Register new patients and update medical records in the system.
• Process insurance claims, payments, and billing transactions.
• Coordinate with doctors, nurses, and other healthcare professionals.
• Ensure the reception area is clean, organized, and welcoming.
• Maintain confidentiality of patient records and comply with healthcare regulations.
• Assist in handling patient concerns and provide information about services.

Requirements:

• Education: Diploma or Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Experience: Minimum 1-3 years of experience as a receptionist, preferably in a hospital, clinic, or medical center.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and healthcare management software.
  • Knowledge of medical terminology and insurance processes is a plus.
  • Customer service-oriented with a professional attitude.
• Language: Fluency in English is required (Arabic or other languages is a plus).
• Availability: Willing to work in shifts, including weekends and holidays if required.

Benefits:

• Competitive salary package
• Health insurance and paid annual leave
• Career growth opportunities
• Supportive and professional work environment