Medical Receptionist

ManpowerGroup Middle East; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading healthcare service provider is seeking a compassionate and efficient front-desk receptionist. The ideal candidate will manage patient interactions, support the administrative team, and enhance overall patient satisfaction while maintaining professional standards. Candidates should have a high school diploma and a background in healthcare administration. Proficiency in Arabic is a strong plus.

Qualifications

• 1-3 years of reception or administrative experience in a healthcare setting.
• Proficient in English; Arabic proficiency is highly advantageous.
• Empathetic and able to maintain patient confidentiality.

Responsibilities

• Greet patients and visitors warmly and assist with check-ins and check-outs.
• Manage appointment scheduling and handle changes or cancellations.
• Maintain and update patient records in compliance with data protection standards.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Empathy

Education

High school diploma

Certification in office administration or hospitality

Tools

Healthcare software systems

Patient management tools

Microsoft Office suite

Job description

Role Overview

As the first point of contact for patients and visitors, you'll set the tone for a compassionate and efficient healthcare experience. Your role will be pivotal in managing front-desk operations, supporting administrative tasks, and enhancing patient satisfaction.

Key Responsibilities

• Greet patients and visitors warmly, ensuring a professional and compassionate experience; assist with check-ins and check-outs
• Manage appointment scheduling using healthcare management systems; confirm appointments and handle changes or cancellations
• Answer and route incoming calls; provide clear information regarding services, billing, and insurance
• Maintain and update patient records, insurance details, and demographics in compliance with data protection standards
• Assist patients in completing forms, handling billing inquiries, processing payments, and issuing receipts
• Ensure waiting and reception areas are clean, organized, and welcoming
• Collaborate with clinical teams to ensure smooth patient flow and support during emergencies

Qualifications

• High school diploma or equivalent required; additional certification in office administration or hospitality is a plus
• 1–3 years of reception or administrative experience in a healthcare setting
• Strong communication skills in English; proficiency in Arabic is highly advantageous
• Proficient in healthcare software systems, patient management tools, and Microsoft Office suite
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Empathetic, discreet, and able to maintain patient confidentiality at all times