Medical Laboratory Assistant

NMC healthcare LLC; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

NMC healthcare LLC in Dubai, UAE is seeking a Laboratory Assistant responsible for the efficient flow and documentation of samples in a high-volume laboratory. The role includes receiving, verifying, and logging samples, ensuring compliance with safety standards.

Ideal candidates will possess a High School Diploma, strong communication skills, and at least 6 months of experience in a healthcare or laboratory environment. Familiarity with Laboratory Information Systems (LIS) is essential, along with an ability to maintain confidentiality.

Qualifications

• Minimum 6 months of experience in a healthcare or laboratory setting.
• Experience in sample receiving or specimen handling preferred.
• Good command of English; Arabic desirable but not essential.

Responsibilities

• Receive and verify specimens from multiple sources.
• Sort and distribute samples to the appropriate laboratory sections.
• Maintain cleanliness and organization of the sample receiving area.

Skills

Strong communication skills

Organizational skills

Attention to detail

Proficient in medical software applications

Education

High School Diploma or equivalent

Certificate in healthcare or laboratory assistance

Tools

Laboratory Information Systems (LIS)

MS Office (Word, Excel)

Job description

Plays a vital role in ensuring efficient sample flow and accurate documentation in a high-volume laboratory setting. The staff is responsible for receiving, verifying, logging, and distributing samples from inpatient, outpatient, and external sources while maintaining compliance with infection control, quality, and safety standards.

Responsibilities

Sample Handling and Reception

• Receive all specimens from inpatient, outpatient and external facilities
• Verify patient demographics, test orders and labelling accuracy before accepting samples
• Record, acknowledge and log all received specimens into the Laboratory Information System (LIS)
• Follow established procedures for sample rejection, re-collection and documentation
• Maintain records of temperature logs for external samples and dispatch lists for referred tests

Operational Support

• Sort and distribute samples promptly to appropriate laboratory sections
• Ensure cleanliness and organization of the sample receiving area at all times
• Assist laboratory technologists, phlebotomists and front office staff in non‑clinical support functions
• Transport patient specimens within the department as per NMC Laboratory Policy
• Monitor supply inventory: labels, sample bags, racks, consumables and alert for replenishment
• Participate in laboratory quality improvement and accreditation activities when required

Infection Prevention and Control (IPC)

• IPC is everyone's responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy to always maintain the highest possible standards of cleanliness, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene compliance encompassing the 5 moments of hand hygiene, bare below the elbows and environmental care will be expected of all staff, including the post holder, always.

Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSHMS instructions, policies and safe working procedures
• Use appropriate personal protective equipment and safety systems
• Be familiar with emergency and evacuation procedures
• Assist with the preparation of risk assessments
• Report OSH hazards, incidents, near misses and issues
• Reduce, reuse, recycle waste as much as possible
• Attend all OSH trainings, awareness programs and mock drills
• Participate in OSHMS audits and inspections, ensuring standards are maintained

Education and Certification

High School Diploma or equivalent. Certificate in healthcare or laboratory assistance preferred.

Key Qualifications

Knowledge and Skills

• Maintains professional and respectful interaction with physicians, nurses, phlebotomists, and patients’ families.
• Demonstrates strong communication skills with patients, families, and healthcare staff.
• Provides courteous and timely responses to sample‑related queries and assists in resolving issues effectively.
• Escalates discrepancies or concerns to the Laboratory Manager/Supervisor without delay.
• Possesses excellent organizational skills for accurate record management and workflow coordination.
• Proficient in medical software applications, Laboratory Information Systems (LIS), and MS Office (Word, Excel).
• Pay close attention to detail and performs efficiently under pressure in a high-volume laboratory environment.
• Always upholds patient confidentiality and data protection standards.
• Good command of English; Arabic desirable but not essential.

Experience: Minimum 6 months in a healthcare or laboratory setting; experience in sample receiving or specimen handling preferred.