Lab Coordinator

NMC Healthcare; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

NMC Healthcare is seeking a Lab Reception Intake Coordinator to provide reception and administrative support for incoming patients within the lab setting. You will greet visitors, answer routine inquiries, direct calls, and assist with billing queries while maintaining accurate records.

Reporting to the laboratory management, you will ensure OSH compliance, support front office teams, prepare daily statistics, and uphold high standards of patient service and confidentiality in a fast‑paced

Qualifications

• Bachelor’s degree in medical laboratory science or equivalent.
• Licensed Medical Technologist or equivalent certification.
• Minimum 3 years experience in a clinical laboratory.
• Familiarity with ISO 15189, EIAC, CAP, JCI or equivalent quality standards.

Responsibilities

• Greets patients or their families and informs them about the enquiry.
• Directs patients to appropriate contacts within the organization.
• Maintains patient confidentiality and provides education about rights and responsibilities.
• Expedites visitor flow and ensures high-quality customer service in the lab.
• Provides information about medical insurance coverage and billing inquiries.
• Keeps accurate records of discussions and correspondence with customers.
• Prepares daily patient statistics and duty rosters for lab front office teams.
• Ensures OSH and infection control policies are followed by staff.

Skills

Excellent communication

Organizational skills

Analytical skills

MS Office

Laboratory Information System

Education

Bachelor’s degree in medical laboratory science

Licensed Medical Technologist

Tools

LIS

Job description

To provide a range of reception intake and associated administrative services pertaining to incoming patients. The Lab Coordinator will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, billing related queries, answering routine/administrative inquiries, and general office support activities as appropriate.

Responsibilities

• Greets patients or their families and finds out the nature of their enquiry.
  Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
• Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
  Investigates patient/visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Provides daily patient statistics.
• Prepares duty roster for the lab front office teams.
• Maintains good grooming, communication skills and training for related lab front office teams. Performs duties of handling patient, telephone, cash and back‑office work as specified in the duty roster.
• Performs other related duties incidental to the work described herein as and when assigned by the laboratory manager.
  Complies with all OSH and infection control policies, standards and procedures and cooperates with hospital management to comply with those requirements.
• Works in accordance with the documented OSH procedures and instructions, specific responsibilities.
• Is familiar with emergency and evacuation procedures.
• Notifies OSH hazards, incidents, near misses and issues and assists with the preparation of risk assessments and incident reports.
• Complies with waste management procedures and policies.
• Attends applicable OSH/infection control training programs, mock drills and awareness programs.
• Uses appropriate personal protective equipment and safety systems.

Qualifications

• Bachelor’s degree in medical laboratory science, clinical laboratory science, or equivalent.

Licensed Medical Technologist (or equivalent certification)

Knowledge and Skills

• Familiarity with ISO 15189, EIAC, CAP, JCI or equivalent quality standards.
• Strong knowledge of laboratory processes, QA/QC principles, and documentation systems.
• Excellent communication, organizational and analytical skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and laboratory information system (LIS).

Minimum 3 years experience in a clinical laboratory.

Job Info

• Job identification: 11719
• Job category: Administration
• Posting date: 07/21/2026, 07:13 AM
• Apply before: 08/30/2026, 08:00 PM
• Job schedule: Full time