Medical Customer Care Representative

TASC Outsourcing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading outsourcing company in Dubai seeks a Medical Customer Care Representative to assist customers with inquiries related to medical insurance and TPA processes. The role requires 2–3 years of experience in a medical customer care setting and a solid understanding of healthcare systems. The position involves rotational shifts, including night shifts.

Qualifications

• 2–3 years in TPA, nursing, pharmacy, or medical customer care.
• Background in TPA companies or insurance brokers is acceptable.
• Medical call center/contact center experience preferred.

Responsibilities

• Assist customers with medical insurance inquiries.
• Provide information on TPA processes and healthcare systems.
• Support the medical call center operations.

Skills

Good communication skills

Basic computer knowledge

Strong understanding of medical customer service workflows

Job description

• Position: Medical Customer Care Representative
• Location: Dubai
• Salary Range: AED 7,000 – 8,000
• Shift: Rotational, including night shifts and rotational days off

Experience:

• 2–3 years in TPA, nursing, pharmacy, or medical customer care
• Background in TPA companies or insurance brokers is acceptable

Industry Knowledge:

• Medical insurance, TPA processes
• Understanding of healthcare systems and customer service
• Medical call center / contact center experience preferred

Skills:

• Good communication skills
• Basic computer knowledge
• Strong understanding of medical customer service workflows

Working Hours:

• Rotational shifts (including night shifts)

Regards

TASC Recruitment Team