Massage Therapist

AccorHotel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Massage Therapist responsible for delivering high-quality spa treatments and services. The ideal candidate will have at least 2-3 years of experience in the hotel industry and relevant certification. This full-time role focuses on maintaining guest satisfaction and complying with spa standards. The company offers benefits such as discounted rates worldwide and professional development opportunities.

Benefits

Employee benefit card for discounts

Learning programs through Academies

Opportunities for development

Qualifications

• Minimum 2-3 years of previous experience in hotel industry preferred.
• Ability to focus on guest needs and remain courteous.
• Flexibility to work varying shifts.

Responsibilities

• Perform massage sessions while adhering to the schedule.
• Ensure spa operations follow SOP guidelines.
• Handle customer complaints and ensure therapy room cleanliness.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Physical stamina

Education

Diploma or certification in Massage Therapy

Tools

Spa management software

Point-of-sale systems

Job description

Massage Therapist

As a Massage Therapist you are responsible to coordinate with the Leader on the daily operation of the department delivering high standard of spa treatments and services to all Guests.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Communicate effectively with the entire spa team and address queries in a professional and efficient manner.
• Perform massage sessions to members and Guests in accordance with the massage schedule
• Assist if required with contact and correspondence to Guests
• Prepare for and execute of spa services to all Guests
• Conduct body and treatment evaluation / reassessments for members and Guests on a regular basis with regards to the standards required
• Participate in promotional events and spa demonstrations
• Ensure spa operation follows SOP guidelines and regulations
• Handle customer complaints and therapy queries
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables
• Operate in a safe and environmentally friendly way to protect guests and employees health and safety as well as protect and conserve the environment
• Comply with the hotel environmental health and safety policies and procedures
• Promote all services that are offered within the Spa and Sports
• Oversee all reservations payment and tracking procedures established for the spa and sports facilities as required
• Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures

Qualifications :

Your experience and skills include:

• Minimum 2-3 years of previous experience in hotel industry is preferred
• Diploma or certification / valid licences in Massage Therapy from a recognized institution
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent interpersonal and communication skills
• Ability to stand for extended periods and perform physical tasks associated with massage therapy
• Flexibility to work varying shifts
• Proficient in using spa management software and point-of-sale systems
• Commitment to ongoing professional development and staying current with industry trends

Additional Information :

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

Do what you love care for the world dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART

Remote Work :

No

Employment Type :

Full-time