Marketing Support Executive

infopark; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A technology service provider in Abu Dhabi is seeking a Marketing Support Executive to manage customer interactions and support marketing operations. In this role, you will utilize CRM tools, handle calls and chats, and assist in data analysis. The ideal candidate has a Bachelor's degree, excellent communication skills, and proficiency in Microsoft Office. Interested candidates should apply via email to submit their resumes.

Qualifications

• Bachelor’s degree in any discipline is required.
• Basic understanding of any CRM tool and Microsoft Office (Word, Excel) is essential.
• Prior experience in call handling or customer service is a plus.

Responsibilities

• Handle multiple chat and call interactions efficiently and professionally.
• Utilize CRM platforms to track and manage customer leads.
• Assist in compiling and analyzing marketing data.

Skills

Excellent written and verbal communication skills

Strong attention to detail and commitment to accuracy

Eagerness to learn and adapt

Ability to remain focused during repetitive tasks

Proficiency in Microsoft Office tools

Education

Bachelor’s degree in any discipline

Tools

CRM tools

Microsoft Office (Word, Excel)

Job description

Marketing Support Executive

As a Marketing Support Executive at Global Surf IT Pvt Ltd, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement.

KEY RESPONSIBILITIES

• CHAT & CALL SUPPORT: Handle multiple chat and call interactions efficiently and professionally. Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.
• LEAD MANAGEMENT & CRM OVERSIGHT: Utilize CRM platforms to track, update, and manage customer leads and interactions. Ensure all lead data is accurately recorded and maintained for easy reference and follow-up. Monitor CRM entries for completeness, and coordinate with the sales team to correct or update missing information. Generate regular lead reports to support data-driven decision-making.
• DATA ANALYSIS & REPORTING: Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities. Support the preparation of performance reports highlighting key metrics and insights for management review.

QUALIFICATIONS

• Bachelor’s degree in any discipline.
• Basic understanding of any CRM tool and Microsoft Office (Word, Excel).
• Foundational knowledge of IT products and services is an added advantage.
• Prior experience in call handling or customer service is a plus.

SKILLS REQUIRED

• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Eagerness to learn and adapt in a dynamic work environment.
• Ability to remain focused and efficient during repetitive tasks.
• Proficiency in Microsoft Office tools.

Interested candidates who meet the above qualifications are invited to apply by submitting their updated resume to [e-mail] with the subject line: “Application for Marketing Support Executive – Global Surf IT Pvt Ltd”