The ideal candidate will be responsible for managing and engaging with the organization's online community in a way that builds brand awareness. They will work cross-functionally with internal partners to understand business objectives in order to communicate effectively with customers.
Responsibilities
- Communicates with followers as well as responds to queries and monitors customers' reviews.
- Managing consumer interactions by ensuring timely responses to all comments, messages, reviews, and visitors' posts.
- Responsible for social media support, including maintaining Facebook posts stock as per the account's strategy.
- Responsible for generating consistent reports on a monthly basis.
- Assists in establishing and maintaining a consistent brand image throughout digital platforms.
- Create creative captions matching the season as well as the brand persona.
Required skills, expertise & knowledge
Functional level
- Fundamentals of Marketing
- Strong Understanding of Branding & Communications
- Project Management
Business level
- Understanding of integrated marketing communications
- Awareness of trending content
- Has a basic understanding of customer service
Interpersonal level
- Planning and Organization
- Communication skills
- Negotiation Skills
- Time Management
- Sense of quality
- Attention to details
- A Bachelor of communication, marketing communication, or journalism;
- Expertise in content strategy for social media and you are focused on performance
- Excellent writing and copy-editing skills in English & Arabic
- Analytical experience to understand how to track and analyze users coming from organic social channels
- Strong interpersonal skills
Problem-solving
- Social Media Listening
- Crisis Management
Language skills
• Years of experience: