Market Program Manager, Risk Prevention - MENA

TikTok; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Program Manager for their MENA Risk Prevention team. This role is pivotal in ensuring that policies and systems align to protect consumers and mitigate risks. You will leverage your deep market insights to drive initiatives, engage with cross-functional teams, and lead strategic roadmaps. This position offers a unique opportunity to influence significant operational changes and enhance community safety while working in a dynamic environment that values creativity and innovation. Join us to make a meaningful impact in a vibrant and diverse team.

Qualifications

• 5+ years leading complex, cross-functional programs.
• Fluency in Arabic and English with deep MENA knowledge.

Responsibilities

• Coordinate projects across teams to implement policy changes.
• Analyze market data to identify risks and drive improvements.

Skills

Program Management

Risk Identification

Data Analysis

Fluency in Arabic and English

Stakeholder Engagement

Education

Bachelor's Degree

Job description

Location:

Dubai

Employment Type:

Regular

Job Code:

A49342

Responsibilities

About the role: As a Program Manager on our MENA Risk Prevention team, you are the glue that ensures our policies, programs, and systems work together across our many apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, implement policy changes, and define new processes. You coordinate between product managers, operations teams, and policy specialists to actually get things done.

What you will be doing:

1. Bridge Community & Cross-Functional Teams - Leverage deep market, cultural, and language knowledge to translate community insights into action for Product, Policy, Gov't Relations, Comms, and Legal.
   - Proactively identify regional risks, prioritize high-impact opportunities, and ensure community needs inform global TnS roadmaps.
2. Proactive Risk Identification & Program Management - Routinely analyze market health and operational data to spot trends, surface known and emerging risks, and determine root causes.
   - Lead root-cause analyses and feedback loops, especially from Society pillar teams to uncover gaps and drive improvements in product, policy, process, and tooling.
   - Develop and own the regional safety roadmap, ensuring visibility of all sub-regional and market-specific risk-mitigation projects.
3. Strategic Roadmapping & Execution - Design clear cross-T&S market roadmaps: identify potential harms, set priorities, and coordinate with relevant teams to implement containment and preventative strategies.
   - Program-manage regulatory compliance measures for new or evolving market-specific regulations.
   - Lead Trust & Safety efforts during key high-risk events (elections, regulatory milestones, crises), partnering with non-T&S stakeholders for sustained response.
4. Rapid Response & Ongoing Events - Support Rapid Response during unplanned high-risk incidents, coordinating across government, ops, and policy teams.
   - Assume ownership of protracted "ongoing" events, driving coordination, status reporting, and stakeholder alignment.
5. Cross-Functional Engagement & Communication - Manage regular sub-regional/market updates and roadmapping sessions with XFN partners.
   - Act as the senior TnS representative in regional forums, ensuring community perspectives shape decision-making.
   - Build and maintain trust with Government Relations, Public Policy, Communications, and Legal leads to accelerate escalation mitigation and policy decisions.

Qualifications

Minimum Qualifications:

• 5+ years leading complex, cross-functional programs—especially with Gov't Relations, Public Policy, Comms, and Legal.
• Fluency in both Arabic and English
• Deep knowledge of MENA socio-political dynamics, languages, and regulatory landscape.
• Proven track record using data to identify risks, prioritize initiatives, and measure impact.
• Hands-on experience with content moderation, high-risk event management, or related policy areas (e.g., extremism, hate speech, minors' safety).
• Ability to represent TnS at a senior level, build credibility with external stakeholders, and drive alignment without direct reports.
• Strong verbal and written skills; comfortable in ambiguity and adept at rallying diverse teams around shared goals.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people express themselves, discover, and connect. Our diverse teams make this possible. We create value for communities, inspire creativity, and bring joy.

We lead with curiosity, humility, and a desire to make impact. Challenges are opportunities to learn and innovate. We embrace challenges, iterate constantly, and foster an "Always Day 1" mindset. Join us to create and grow together.

Diversity & Inclusion

TikTok is committed to creating an inclusive environment where employees are valued for their skills, experiences, and perspectives. Our platform connects people globally, and our workplace reflects that diversity. We celebrate diverse voices and aim to create an environment that mirrors the communities we serve.