Market Conduct and Consumer Protection Lead

We’re excited to share an incredible opportunity to step into the Consumer Protection and Market Conduct Lead role! This is your chance to elevate your impact, shape the future of consumer protection and market conduct, and continue driving innovation within the bank.

If you’ve been looking for an exciting challenge that combines your expertise in compliance, consumer rights, and regulatory knowledge, this is the role for you. As we continue to grow and evolve, we’re looking for someone passionate, driven, and ready to take on more responsibility—someone like YOU!

• Develop, implement, and maintain our bank’s consumer protection strategy, policies, and procedures.
• Align our operations with CBUAE Consumer Protection standards, international best practices, and relevant consumer laws.
• Lead efforts to enhance transparency, fairness, and accountability in all consumer-facing processes.

• Monitor market conduct practices to ensure compliance with laws and regulations regarding fair treatment of consumers.
• Ensure marketing, sales, and product strategies align with consumer protection principles, avoiding any misleading practices.
• Be the point of contact with regulatory bodies on consumer protection and market conduct issues.

• Oversee internal controls to mitigate risks related to consumer protection and market conduct.
• Regularly assess consumer protection practices across all bank products and services.
• Investigate and resolve consumer complaints in line with regulatory standards.

• Develop and deliver training programs on consumer protection standards and compliance to enhance team knowledge.
• Raise awareness across departments on the importance of consumer protection and market conduct.

• Assess and report on consumer protection and market conduct performance, providing actionable feedback to senior management.
• Prepare internal and external reports on the bank’s consumer protection efforts and regulatory adherence.

• Collaborate with other teams (Legal, Risk, Operations) to ensure smooth implementation of strategies.
• Provide guidance and advice to business units to meet consumer protection requirements and market conduct standards.

• Stay updated on regulatory changes, industry trends, and best practices in consumer protection.
• Adjust bank policies and procedures based on regulatory updates and insights.

• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills to effectively engage with stakeholders.
• Proven experience in developing and delivering training programs.
• Strong project management skills, with the ability to manage multiple tasks and deadlines.
• A proactive and detail-oriented approach to risk management.