Manager - Trade Services

National Bank of Fujairah PJSC (NBF); Fujairah City; Vor Ort; AED 180.000 - 260.000; Vollzeit

Zusammenfassung

National Bank of Fujairah (NBF) invites an experienced banker to oversee a large section of Trade Services operations in the UAE. You will ensure accuracy in document checking, transaction verification, and adherence to NBF procedures and ICC rules while meeting service delivery standards.

The role requires a minimum of 10 years in Global Trade Banking, strong leadership, and excellent communication. You will manage resources, drive risk controls, and maintain MIS for the department in a

Qualifikationen

• Education: degree in business field or equivalent.
• 10+ years in banking, Global Trade Products experience.
• ICC rules knowledge; CDCS preferred.
• Strong communication, leadership and analytical skills.
• Ability to manage a diverse team and maintain quality.

Aufgaben

• First point of contact for customer and business queries regarding the section.
• Document checking, verification/authorisation of transactions within limits and SLAs.
• Apply charges/waivers and maintain service level standards.
• Assess risk, raise Transaction Tickets for approvals, and monitor EOD reviews.
• Maintain MIS, balance files, and ensure compliance with policies.
• Ensure AML compliance and adherence to ICC rules and bank policies.

Kenntnisse

Communication skills

Attention to detail

Interpersonal skills

Team management

Problem solving

Computer literacy

Customer service

Trade processing knowledge

Ausbildung

Bachelor's degree in business or related field

Jobbeschreibung

To manage a larger section of the Trade Services operations covering varied products as per NBF Procedures and Regulatory guidelines & ICC rules with the prime objective of meeting Service Quality within agreed service delivery standards.

Key Accountabilities

First point of contact for customer and business in case of queries/clarification with regard to activities handled by the Section.
Responsible for Document Checking, verification/authorisation of transactions, customer/counter party instructions, relating to the Section within the prescribed threshold limits and meeting the agreed service level standards.
Responsible for collection of relevant charges, application of preferential charges/waivers, etc. for all the transactions handled.
Evaluate the risk of each transaction handled and responsible to raise Transaction Ticket for relevant approvals.
EOD review of all INAU/IHLD entries, daily review of suspense account, maintenance of MIS for activities undertaken by Section/Unit.

Other Accountabilities

Ensure self and staff carry out the functions as per NBF policies and procedures, regulatory guidelines and relevant ICC rules.
Responsible for prompt replies to all messages/faxes/queries from counter parties, Business and customers. Ensure that reporting staff too are following the same.
Ensure that all swift messages prepared by the Section are completed, EOD review of all NACK/Pending items; acknowledgement of successful transmissions.
Responsible for reviewing all BOD reports (on line and T24 reports) for the section and EOD review of all pending items (IHLD/INAU reports) to ensure that the team maintains a clean desk policy.
Responsible for upkeep of all transaction files handled by the Section including physical balancing of outstanding items on a regular basis.

Other Accountabilities

Responsible for movement of completed files to off-storage and retrieval as and when required
To effectively manage the utilisation of the resources within the team including work flow planning and manpower resource planning to ensure adequate resourcing at all times.
Responsible for staff performance appraisal, leave management, management of staff personal development plan and Training requirements.
Strict compliance to Anti Money Laundering guidelines & Bank’s Compliance policy
Responsible for ensuring that ORER is raised for all incidents and ensure recommended controls are implemented and strictly adhered to.

Job Context

• Responsible for Trade Help Desk queries ensuring that all queries are attended to promptly and follow up with team until resolution.
• Periodically review departmental RCSA.
• Oversee pending items in Nostro account, Suspense accounts relating to the Section for a closure
• Back Up to Document Verifier/Document Checker/Unit Head
• Maintenance of MIS of various processes handled by the section

Education

A minimum degree (Bachelors) in a business related field or equivalent

Experience and Skills

Education level
Detailed knowledge on Trade processing and operations and relevant ICC rules
Trade specific qualification recognised by the Internal Chamber of Commerce (CDCS Preferred)
Work Experience
A minimum of 10 years of banking experience in handling Global Trade Products and managing larger group of people/teams in Trade Operations across trade centres.
Specialist Skills/Competencies Required for the Role
Excellent communication skills (both written and verbal)
Attention to Detail and Quality Standards
Interpersonal Skills
Ability to manage a diverse team
Problem Solving and Effective Decision Making
Good computer skills

Customer Service- Trade Services- Advanced

Customer Focus-Proficient

Agility and Innovation-Proficient

Results Orientation-Proficient

Communication-Proficient

Transaction Processing and Control- Trade Services- Advanced

Product Knowledge and Documentation- Trade Services- Advanced

Core and Regulatory Banking Systems- Trade Services- Proficient

Process Re-engineering- Trade Services- Proficient

Policies and Procedures- Trade Services- Proficient