Assistant Manager – Credit Support

Careers at UAE; United Arab Emirates; On-site; AED 279,000 - 446,400; Full time

Job summary

A leading banking institution in the United Arab Emirates is seeking an Assistant Manager – Credit Support to oversee post credit approval activities. The role requires ensuring timely processing of transactions, excellent customer service, and compliance with policies. Ideal candidates should have a finance or accounting degree, an MBA, and a minimum of 4 years experience in Wholesale Banking, alongside strong knowledge of banking products and effective client relationship management.

Qualifications

• Minimum of 4 years experience in Wholesale Banking, including Credit, trade products and operations.
• Proven ability to manage client relationships effectively.
• Strong knowledge of banking products and services.

Responsibilities

• Manage all post credit approval activities and service clients’ requirements.
• Ensure timely processing of credit related transactions.
• Engage with clients for documentation execution and disbursement.

Skills

In-depth Knowledge of Banking

Managing Internal Customer relationships

Managing External Customer relationships

Education

Bachelor's degree in finance or accounting

MBA in business administration/finance

Job description

Assistant Manager – Credit Support

Job Description

Organization Unit Purpose

Corporate Credit Business Support unit is responsible for all activities to clients post credit facility approval. This includes documentation execution and security perfection with the client, Document lodgment and limit update in Finacle, Loan Disbursement, timely update of collaterals, one off credit approvals and credit referrals processing, monitor allocated portfolio exceptions incl. past dues management & Central Bank audit report.

Job Purpose

Job purpose is to manage all post credit approval activities and timely service clients’ requirements within Bank approved framework with minimal RM engagement.

Job Content

Service Delivery

Ensure that all credit related transactions are timely processed as per stipulated standards.

• Raising Limit Extensions (post security pack handed over to the customer) till FRS release.
• Ad-hoc limit requests for temporary overdraft, Trade transactions, one off transaction, etc
• Process daily referrals (Smart business, RMWB transactions (trade, referrals, clearing/onus) with relevant approvals
• Timely Loan disbursements in compliance with approved conditions and bank laid applicable policies
• Loan Rollovers/ Pre-settlement/ Repayments.
• Intense engagement with clients’ finance managers, CFOs, authorized signatories, other for documentation execution, disbursement, collateral perfection, others.

House keeping and risk management

Regular account monitoring for exceptions and manage exceptions incl. one off credit requests for smooth client operations.

• Lodgment of perfected security pack to CRAD DLT and ensuring observations raised are addressed in a timely manner.
• Document deficiencies remediation within approved timeline
• WB Reports: Expired Valuation & Insurance Management remediation with minimal cases exceeding approved deferral timeline. Escalation in case of non-submission by clients and. Valid approvals/communications in place for expired items,
• Daily monitoring of exception reports e.g. Past Due, Excess, others and follow up with the client for timely settlement cc coverage team and timely escalation to BU / Management
• Early Alert report preparation
• Liaison with Group Legal on documentation queries / clarification or as required by stakeholders.
• Prepare report / data as and when required for Central Bank & other auditors.
• Pricing Check to be undertaken once FRS is released and as required

Customer Service

• Ensure top class customer service by coordinating with the concerned team (CRAD DLT, CRAD OPS, TFS, EMCAP) for smooth credit operations and processing customers’ requests in a timely manner.

Compliance

• Comply with the approved policies, procedures and norms to protect the organization’s and customer’s interests.

Personal Development

• Identify personal strengths and areas necessary for personal development

Education

• Must be a graduate with finance or accounting bachelor degree and MBA in business administration/finance.

Experiences

• Minimum of 4 years Wholesale Banking including Credit, trade products and operations

Knowledge & Skills

• In-depth Knowledge of Banking with knowledge of products and services and operational procedures
• Managing Internal and External Customer relationships