Manager, Solutions Engineering

F5 Networks, Inc.; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Manager of Solutions Engineering to lead a talented team in Dubai. This exciting role involves managing all aspects of the Gulf SE team, ensuring organizational effectiveness, and driving customer success. The ideal candidate will possess strong networking knowledge and excellent interpersonal skills to articulate complex technologies. Join a diverse and innovative team dedicated to enhancing digital experiences and empowering organizations worldwide. If you're passionate about technology and leadership, this opportunity is perfect for you.

Qualifications

• Experience managing technical SEs in a management role.
• Thorough understanding of networking technologies and application delivery.

Responsibilities

• Manage the Gulf SE team, including performance evaluations and training.
• Define core objectives and strategies for Engineers in the SE team.
• Ensure customer success by driving product requirements and managing escalations.

Skills

Networking Technologies

Application Delivery

Interpersonal Skills

Presentation Skills

Communication Skills

Education

BS or BA Degree

Job description

Manager, Solutions Engineering

Apply remote type: Hybrid | Locations: Dubai | Time type: Full time | Posted on: Posted 8 Days Ago | Job requisition id: RP1033132

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

This role is responsible for managing all aspects of Solutions Engineering within the Gulf team.

You will be responsible for establishing objectives and work plans and delegating assignments to the team. You will also ensure that the SE organization is fit for purpose to meet F5 company goals.

What you'll do

• Uphold F5’s Business Code of Ethics and report violations promptly.
• Manage the Gulf SE team, including performance evaluations, approving paid time off, assigning work, providing training, guiding staff, conducting performance improvement plans, disciplinary actions, and interviewing candidates.
• Define core FY objectives, strategy, and priorities for Engineers in the SE team.
• Partner with management to define headcounts quarterly and yearly to ensure scalability.
• Manage candidate recruitment in collaboration with HR.
• Ensure organizational effectiveness through effective communication, teamwork, and cooperation.
• Develop and organize the SE organization to meet/exceed goals, including technical and professional development.
• Maintain an effective SE partner plan (PS, support, Marketing, PM, etc.).
• Engage in strategic planning to scale the SE organization and develop retention, recognition, compensation, and career planning strategies.
• Ensure the SE team is customer-focused by driving product requirements, identifying market trends, ensuring customer success, and managing escalations.
• Manage post-sales issues and escalations with support teams.
• Present F5 strategy, solutions, and roadmap to customers and partners.
• Understand customer requirements and challenges to present F5 solutions.
• Identify and communicate market trends and analyze competition.
• Support sales efforts with product feasibility analysis.
• Perform other related duties as assigned.

What you'll need

• BS or BA degree required or relevant work experience.
• Experience managing technical SEs in a management role.
• Thorough understanding of networking technologies and application delivery.
• Strong interpersonal and presentation skills to articulate complex technologies.
• Self-motivated with the ability to persuade and influence others.
• Effective communication skills across all organizational levels.

F5 is an equal opportunity employer and welcomes diversity in the workplace.

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