Manager - Security and Crisis Management Training

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Manager of Security and Crisis Management Training. This role involves developing and implementing training programs aligned with safety policies and operational standards. The ideal candidate will possess strong leadership skills, effective communication abilities, and significant experience in security training. Responsibilities include organizing training for security staff, ensuring compliance with regulations, and implementing performance metrics.

Qualifications

• Minimum 3 years’ experience in security training program development and delivery.
• Preferred: Past experience in UAE and as a security trainer.
• Preferred: Arabic speaker is an advantage.

Responsibilities

• Oversee design and delivery of security and crisis management training.
• Conduct benchmark studies and maintain knowledge of local regulations.
• Manage the Field Training Officer program and conduct training sessions.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Decision-making

Project management

Verbal communication

Public speaking

Microsoft Office proficiency

Education

Bachelor's degree in related fields

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Purpose

The Manager of Security and Crisis Management Training at Wynn Resorts is responsible for organizing, developing, and implementing training programs that align with the department’s safety and security policies, Forbes Five-Star standards, and the Wynn Resort Core Values and Behaviors. This role requires exceptional organizational abilities, strong leadership skills, and the capacity to provide guidance, support, and supervision to Security Officers, shift teams, and specialized security units.

Key duties include training new hires, developing programs, conducting courses, and creating lesson plans and policies. The Security Training Manager may also be designated additional duties and responsibilities by Senior Security Management.

Essential Duties

Operations Leadership

• Effectively exercise independent decision making, as a subject matter expert under stress.
• Conduct benchmark studies to identify / adopt best practices for operational units under mandate.
• Maintain in-depth knowledge of local regulations to ensure full operational compliance.
• Perform regular reviews of existing practices and conditions, identifying gaps against best practices.
• Research and recommend new technologies and systems to improve operational efficiency.
• Develop comprehensive policies and procedures for operations, and implementation processes.
• Establish strategic objectives and supporting key performance indicators for operations team.
• Design and implement supporting forms using modern methods to ensure accuracy and compliance.
• Create manpower and equipment schedules that optimize performance and resource allocation.
• Develop code-compliant business proposals aligned with best practices and organizational goals.
• Prepare budget forecasts to support business proposals and operational planning.
• Submit purchase orders for necessary equipment, ensuring alignment with budget.
• Maintain strong relationships with government emergency services and regulatory authorities.
• Maintain an awareness of applicable regulation and ensure compliance.
  
  

Security and Crisis Management Training Program

• Oversee the design and delivery of security and crisis management training curricula.
• Ensure the training of staff complies with established policies and procedures.
• Coordinate and evaluate the effectiveness of training sessions and workshops.
• Supervise and mentor training team members and Field Training Officers (FTOs).
• Maintain accurate records of employee certifications and training progress.
• Identify gaps in training and propose improvement strategies.
• Organize department-wide training for policy updates and operational changes.
• Collaborate with stakeholders to align training with operational needs.
• Prepare reports on training outcomes and areas for enhancement.
• Develop and implement training programs aligned with organizational goals.
• Ensure security academies and training meet professional standards and Wynn Service Standards.
• Complete pre-academy checklists with timely selection of training dates, spaces, and guest speakers.
• Update curriculum and lesson plans in accordance with company policies for consistent formats.
• Review, establish, and maintain training lesson plans and standard operating procedures for Security.
• Support new hired employees during shadow processes and academies with administrative and leadership assistance.
• Coordinate departmental sustainment training and identify areas for operational improvement.
• Assist with hiring processes, including interviews, assessments, and training for armed and non-armed employees.
• Manage the Field Training Officer (FTO) program, including policy creation, curriculum development, and onboarding.
• Maintain training logs, roster sheets, timekeeping punches, and training code allocations accurately.
• Conduct CPR/AED and First Aid training for Security Operations teams.
• Implement corrective actions for training deficiencies, including one-on-one refresher sessions.
• Establish and track recertification programs for all Security Operations.
• Oversee ordering and inventory of medical and training supplies.
• Coordinate and complete off-property training programs with third-party vendors.
  
  

Education

• Required: Bachelor's degree in related fields.
  
  

Experience

• Required: Minimum 3 years’ experience in security training program development and delivery.
• Preferred: Past work experience in the United Arab Emirates.
• Preferred: Prior experience as a security trainer or a trainer in related work field.
• Preferred: Arabic speaker
  
  

Skills / Knowledge

• Strong leadership, effective management and good communication skills.
• Self-starter possessing strong analytical, organizational, and decision-making skills.
• Strong verbal and written communication skills. Must be confident interacting with executive leaders.
• Strong program and project management skills.
• Detailed oriented and ability to deliver quality products on schedule.
• Strong presenter and public speaker.
• High proficiency with Microsoft programs, including Word, Excel, Power Point, and database programs.
• Able to work on shifts and be flexible regarding work schedules according to business demand.