Manager Rider Projects Processes

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is on the lookout for a Manager of Rider Projects & Processes to spearhead strategic initiatives and optimize rider-related processes across the MENA region. In this pivotal role, you will manage diverse projects aimed at enhancing rider experiences while collaborating with cross-functional teams to drive operational efficiency. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving skills, and a proven ability to influence stakeholders. This is a fantastic opportunity to make a significant impact in a dynamic environment where innovation and continuous improvement are at the forefront. If you thrive in fast-paced settings and are passionate about enhancing operational processes, this role is for you.

Qualifications

• 5+ years in fast-paced operations-heavy environments, ideally in ecommerce or logistics.
• Strong analytical, problem-solving, and project management skills.

Responsibilities

• Lead strategic projects and optimize rider processes across MENA.
• Collaborate with teams to streamline processes and improve operational efficiency.

Skills

Analytical Skills

Problem-Solving Skills

Effective Communication

Stakeholder Management

Project Management

Product Management

SQL

Data Modeling

Job description

Talabat is seeking a Manager Rider Projects & Processes to lead both strategic projects and all rider process optimization within the Rider Lifecycle function across MENA. This dual-focused role involves managing end-to-end projects like EVs, Rider Loyalty, Summer Planning, etc., while also defining, analyzing, improving, and standardizing rider-related processes like Rider clawback, Rider Payment Transparency, Proof of Delivery, etc. Reporting to the Director Rider Lifecycle, the candidate will play a key role in ensuring operational efficiency and scalability.

The candidate will collaborate with regional and country-level teams across logistics, finance, legal, and HR while also driving Delivery Hero's operational agenda. Responsibilities include documenting and streamlining cross-functional processes, identifying root causes of inefficiencies, and driving continuous improvement and standardization.

The ideal candidate should have strong analytical and problem-solving skills, be detail-oriented, and demonstrate a track record of delivering results.

What's On Your Plate

• Develop and implement value-based process standardization and best practices for the rider that capture best interest and ensure business growth across all 8 markets.

• Manage stakeholders including legal, finance, public affairs, dispatch, and other senior leadership to align strategies with overall business goals.

• Own multiple projects at once to ensure smooth data-driven decision making and innovative ideation to improve riders' daily experience on the platform.

• Set up cadence for workstreams and communications flow to raise and address blockers, ensuring mitigation is in place when needed.

• Lead a small team of senior specialists responsible for exploring opportunities to further develop our rider processes and project streamline its maintenance with the regional team.

What Did We Order

• Minimum 5 years of experience in a fast-paced operations-heavy environment, preferably in ecommerce platform businesses or last-mile logistics.

• Highly systematic, detail-oriented, and organized with a strong ability to prioritize tasks.

• SQL & data modeling skills are a plus.

• Effective Communication & Stakeholder Management: Excellent verbal, written, and presentation skills with the ability to influence and collaborate with cross-functional teams, senior leadership, and business stakeholders.

• Strong project and product management skills with the ability to translate business needs into operational strategies.

Remote Work : No

Employment Type : Full-time