Manager - Restaurant Events

Wynnalmarjanisland; Ras Al Khaimah; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary (AED)

Healthcare package

Life insurance

Excellent leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Manager – Restaurant Events to lead the luxury restaurant events and group dining program within the resort’s Food & Beverage team. You will drive lead generation, proposals, and premium experiences while ensuring exceptional guest service and profitability.

With 3+ years in luxury restaurant events, you will coordinate cross‑functional teams, manage private dining room and buyouts, and uphold Forbes 5‑Star standards.

Qualifications

• Degree or diploma in Hospitality Management, Events Management, or a closely related discipline.
• 3+ years of experience managing luxury restaurant events or group dining operations, or working in upscale hotel/resort events with a strong restaurant/private dining room focus.
• Demonstrated success supporting restaurant event sales and operations, including private dining rooms and restaurant buyouts, within a luxury setting.
• Working knowledge of Forbes 5‑Star standards and luxury guest service protocols.
• Solid commercial acumen, including familiarity with P&L statements, forecasting, pricing, displacement, and margin management, supporting the Director’s objectives.
• Proficient in CRM and reservations systems, BEO processes, floor plan management tools, and POS integrations.
• Strong negotiation, communication, and stakeholder coordination skills to effectively support cross‑functional teams.
• Organized and disciplined approach to project management, with keen attention to detail and effective time management.

Responsibilities

• Assist in implementing the restaurant events and group dining strategy under the Director of Restaurant Events.
• Manage and grow the events sales pipeline (inbound and outbound) with proposals, menu engineering, and upsell opportunities.
• Maintain private dining room products, capacity charts, floor plans, and buyout playbooks.
• Oversee proposal, contract, deposit, and payment processes; coordinate with Legal/Finance on contract terms.
• Coordinate cross‑functional planning with GMs, culinary, beverage, AV, security, housekeeping, VIP Services, Concierge, and Marketing.
• Develop group menus, wine/spirits pairings, canapés, and premium experiences reflecting guest preferences.
• Maintain Forbes 5‑Star and Wynn luxury service standards at all guest touchpoints.
• Track KPIs and share insights with the Director for improvements.
• Support CRM and reservations usage, BEOs, floor plans, and POS integrations; flag system issues.

Skills

Luxury hospitality

Event sales

CRM systems

Reservations systems

BEO processes

Floor plan management tools

POS integrations

Negotiation

Stakeholder coordination

Project management

Leadership

Luxury service

Education

Hospitality Management degree

Events Management

Tools

CRM systems

Reservations systems

BEO processes

Floor plan management tools

POS integrations

Job description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five‑star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Manager – Restaurant Events to join the resort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

• Assist in implementing the restaurant events and group dining strategy as directed by the Director of Restaurant Events. Contribute to lead generation, conversion, product/space packaging, minimums, and pricing to align with Wynn Al Marjan Island’s brand and business objectives. Support the Director with monthly and quarterly forecasts, pacing, and displacement recommendations to help maximize revenue and margin.
• Manage and grow the events sales pipeline (both inbound and outbound), striving to increase conversion rates through proactive prospecting, customized proposals, menu engineering, and creative upsell opportunities (such as welcome cocktails, premium pairings, AV, décor, and experiences), under the direction of the Director.
• Maintain and update private dining room (PDR) products, capacity charts, floor plans, and buyout playbooks. Ensure guest experience is balanced with operational efficiency and labor productivity, escalating key decisions to the Director as needed.
• Oversee day‑to‑day proposal, contract, deposit, and payment processes; coordinate with Legal/Finance on contract terms as required by the Director. Ensure compliance with health and safety, food safety/allergens, fire/occupancy, licensing, and guest data privacy standards.
• Coordinate cross‑functional planning with restaurant General Managers, culinary, beverage, stewarding, AV, security, housekeeping, VIP Services, Concierge, and Marketing to deliver seamless, on‑brand experiences, reporting progress and challenges to the Director.
• Work closely with culinary and beverage teams to help develop group menus, wine/spirits pairings, canapés, and premium experiences that reflect guest preferences and event themes, seeking guidance from the Director as needed.
• Maintain Forbes 5‑Star and Wynn luxury service standards at all guest touchpoints, from inquiry handling to post‑event follow‑up, ensuring personalization for VIPs and repeat clients. Escalate concerns or exceptions to the Director.
• Track and analyze key performance indicators (KPIs) such as lead volume, response time, conversion, ADR/minimum achieved, upsell, event margin, guest feedback/NPS, repeat rate, and pace versus forecast. Share insights and suggested improvements with the Director.
• Support effective use of CRM and reservations systems for lead tracking, forecasting, BEOs, seating/floor plans, and POS integrations. Ensure accurate and timely data management, and flag system issues to the Director.
• Collaborate with Marketing and PR on campaigns and partnerships to promote group dining and private events. Help host FAMs and tastings to encourage repeat business, as directed by the Director.
• Daily Operations
• Oversee the smooth handling of inquiries, site inspections, menu tastings, proposals, contracts, BEO issuance, and pre‑con meetings, ensuring timelines and responsibilities are clear and met. Update the Director on significant developments.
• Lead weekly BEO/operations meetings, finalize staffing plans, run‑of‑show, and contingency plans. Verify PDR set‑ups, AV checks, décor, and special requests, escalating complex issues to the Director.
• Provide on‑ground leadership during key events, anticipating guest needs, resolving issues promptly, and ensuring the flow and quality of service. Inform the Director of any significant guest concerns or operational challenges.
• Collect guest feedback and NPS, execute service recovery when needed, and share actionable insights and learnings with the Director for continuous improvement.
• Manage event‑related inventory (serviceware, décor, AV), monitor costs, and track event‑level profitability, providing regular updates to the Director.
• People Management and Training
• Supervise the Restaurant Events team (Managers, Executives/Coordinators, Group Reservations & PDR Hosts), fostering a culture of high performance and inclusion, and report staff development needs to the Director.
• Conduct regular coaching and reviews, align goals to KPIs, and support the creation of development plans (sales, negotiation, project management, luxury service), in collaboration with the Director.
• Implement and continuously improve SOPs, event playbooks, checklists, and BEO standards. Ensure team grooming, conduct, and luxury service behaviors meet expectations, and elevate persistent issues to the Director.
• Assist in recruiting for sales acumen and hospitality mindset. Manage scheduling to meet demand and support labor productivity, seeking approval from the Director for major staffing changes.
• Company and Department Responsibilities
• Monitor market trends, competitor offerings, pricing, and demand; provide feedback and suggestions to the Director to help shape menu, packaging, and minimum strategies.
• Coordinate professionally with internal departments and external vendors. Lead cross‑department briefings as directed, and keep the Director informed of key updates and issues.
• Adhere to Wynn policies and the Code of Conduct. Always maintain a professional appearance and attitude and encourage the team to do the same, reporting concerns to the Director.
• Enforce health, safety, and food hygiene standards; support sustainability initiatives such as responsible sourcing and waste reduction, and elevate compliance issues to the Director.
• Prepare and present operational and financial reports with insights and recommendations for review by the Director.

About You:

• Degree or diploma in Hospitality Management, Events Management, or a closely related discipline.
• 3+ years of experience managing luxury restaurant events or group dining operations, or working in upscale hotel/resort events with a strong restaurant/private dining room focus.
• Demonstrated success supporting restaurant event sales and operations, including private dining rooms and restaurant buyouts, within a luxury setting.
• Working knowledge of Forbes 5‑Star standards and luxury guest service protocols.
• Solid commercial acumen, including familiarity with P&L statements, forecasting, pricing, displacement, and margin management, supporting the Director’s objectives.
• Proficient in CRM and reservations systems, BEO processes, floor plan management tools, and POS integrations.
• Strong negotiation, communication, and stakeholder coordination skills to effectively support cross‑functional teams.
• Organized and disciplined approach to project management, with keen attention to detail and effective time management.
• High emotional intelligence, guest‑focused mindset, and the ability to lead calmly and solve problems under pressure, escalating major issues to the Director as needed.
• Passion for hospitality, food & beverage, and experience design.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.