Manager - Resort Operations - Dubai Holding Entertainment

Dubai Holding; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading entertainment company in Dubai as a Manager - Operations, ensuring exceptional guest service and operational excellence within a vibrant resort environment. Your responsibilities will include leading the Front Office and Housekeeping teams, implementing strategies to enhance guest satisfaction, and ensuring compliance with all hospitality regulations. With a focus on career development and employee well-being, this position offers a comprehensive benefits package in a diverse and creative workplace.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• 5–8 years of experience in resort/hotel operations with at least 2 years in a managerial role.
• Strong understanding of Front Office and Housekeeping systems and procedures.
• Knowledge of UAE hospitality regulations and safety standards.

Responsibilities

• Lead day-to-day operations of Front Office and Housekeeping.
• Implement operational strategies to enhance guest experience and service efficiency.
• Conduct regular operational audits and monitor guest feedback.

Skills

Leadership

Communication

Planning

Decision-making

Education

Bachelor’s or Diploma in Hospitality Management

Tools

Opera PMS

Housekeeping software

Job description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit –reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

An opportunity has arisen for a to join as a Manager - Operations. The main duties and responsibilities of this role:

• Lead day-to-day operations of Front Office and Housekeeping, ensuring consistent delivery of exceptional guest service.
• Implement operational strategies that optimise resource use, improve service efficiency, and enhance the guest experience.
• Maintain high standards of cleanliness, hygiene, and presentation in all resort areas in line with DHE brand guidelines.
• Oversee staff performance, training, and development to ensure a motivated, well-equipped, and high-performing team.
• Conduct regular operational audits and coordinate with internal stakeholders to address gaps.
• Monitor guest feedback and implement improvement actions to elevate satisfaction scores.
• Ensure compliance with health, safety, sustainability, and regulatory standards.
• Collaborate with resort departments (Engineering, HSE, F&B, Security) for smooth interdepartmental operations.
• Support budget planning and cost control for operational expenditures within assigned areas.
• Act as the duty manager when required and support emergency preparedness and crisis management efforts.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s or Diploma in Hospitality Management or related field
• 5–8 years of experience in resort/hotel operations, with at least 2 years in a supervisory or managerial capacity
• Proven ability to manage and motivate diverse teams
• Strong understanding of Front Office and Housekeeping systems and procedures
• Proficiency in hotel systems (e.g., Opera PMS, housekeeping software)
• Effective communication, planning, and decision-making skills
• Knowledge of UAE hospitality regulations and safety standards

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment