Manager - Quality

Apparel Group; Umm Al Quwain; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the retail sector is looking for a Quality Management Representative to enhance its Quality Management System in line with ISO standards. The role involves formulating quality strategies, conducting internal audits, and ensuring compliance with quality frameworks. Candidates should have 6-8 years of experience in quality management, preferably in retail environments, along with strong knowledge of ISO standards.

Qualifications

• 6-8 years of progressive experience in quality management, preferably in retail.
• Strong knowledge of ISO and other quality frameworks.
• Experience conducting audits and leading QMS implementation.

Responsibilities

• Formulate Quality Strategy and processes across departments.
• Chair quality management review meetings and provide updates.
• Plan and conduct process audits across all office locations.

Skills

ISO auditing

Process improvement

Quality management

Job description

Job Description

This position is responsible for maintaining and enhancing the Quality Management System (QMS) in line ISO standards, ensuring compliance, and fostering a culture of quality across the organization through continuous process improvement and cross-functional collaboration.

Key Responsibility:

• Formulate Quality Strategy and the processes of all the departments of the company.
• As a Management Representative, the position holder shall chair the quality management review meetings at regular intervals updating the Top Management on quality status, process non-compliances, risks, issues, customer feedback, giving updates on the QMS releases done, external audit feedback, etc.
• Plan, schedule and conduct process audits for the business and support functions (HR, Supply Chain, Brand Teams and Marketing, Accounts etc.) at timely intervals for all the office locations.
• Prepare and send audit reports for every audit conducted, regularly follow-up with staff on the non-compliances and assist them on the closure of the same.
• Assisting business and support functions in process documentation and review of the same as and when required.
• Responsible for making changes to the Quality Management Systems (QMS) through a formal QMS release process triggered by organizational changes, suggestions, feedback given by employees.
• Liaise with the external auditing body for coordinating, planning and scheduling the re-certification and surveillance audits conducted for the validation of the ISO certificate at defined time intervals.
• Follow up with business divisions for collecting the data on customer feedback, consolidate, analyze and give the analysis feedback to the Top Management in the quality management reviews.
• Experience in ISO auditing for both business and support functions in an organization.
• Implementation knowledge and experience with quality frameworks like ISO, CMMI, COBIT or other similar frameworks.
• Conduct quality training, frame quality objective for the organization and specific work groups.
• Set-up, implement, monitor and enhance the process improvement in the quality management system.
• Knowledge of process documentation, process/project related metrics, statistical tools, techniques, designing process templates, formulating checklists and guidelines for processes as and when required.
• Experience in ISO auditing for both business and support functions in an organization.
• Implement knowledge and experience within quality frameworks like ISO (9001/14001) CMMI, COBIT or other similar frameworks.
  
  

Desired Experience:

• 6-8 years of progressive experience in quality management, preferably within retail environments.
• Strong knowledge and hands-on experience with ISO and other industry-recognized quality frameworks.
• Experience conducting internal/external audits, leading QMS implementation, and facilitating process improvement.