Manager, Product Management – Mastercard Payment Gateway Services (MPGS)

Mastercard Inc.; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

Mastercard Inc. is seeking a Manager, Product Management for the Mastercard Payment Gateway Services (MPGS) with responsibility for shaping regional strategy and driving execution of gateway processing capabilities.

The role focuses on translating market needs into scalable, commercially viable solutions that strengthen Mastercard’s regional payments offerings. The ideal candidate will possess a track record in agile product management within payments, a deep understanding of gateway services

Qualifications

• Proven experience in agile product management in payments/financial services.
• Strong understanding of payment products, gateway services, and processing platforms.
• Analytical, structured, and solution-oriented mindset with insights-driven decisions.
• Experience designing and executing user research to improve customer value and engagement.
• Excellent communication and ability to collaborate across cross-functional teams.

Responsibilities

• Own roadmap development, prioritization, and execution for defined focus areas.
• Drive go-to-market planning, commercialization, and adoption of new Core Processing products.
• Design and conduct user and market research to identify pain points and growth opportunities.
• Ensure alignment between business priorities, customer outcomes, product requirements, and delivery objectives.
• Build strong relationships with regional teams, customers, and partners to achieve product objectives.

Skills

Agile product management

Payments industry knowledge

Stakeholder management

Research and discovery

Cross-functional collaboration

Education

Bachelor’s degree in business or technology

Advanced degree or relevant certification (preferred)

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management – Mastercard Payment Gateway Services (MPGS) Job Title: Manager, Product Management – Mastercard Payment Gateway Services (MPGS) Overview: The Merchant Cloud Gateway Core Processing regional product management team sits at the center of payments innovation, enabling seamless, scalable, and secure customer experiences through Mastercard Merchant Cloud’s connected capabilities. The team is responsible for shaping the regional strategy and driving execution for market-leading acceptance products that support customer growth, operational efficiency, and evolving market requirements. The Product Manager will play a key role in advancing the Gateway Core Processing portfolio across Domestic and International Payment Rails, Alternative Payment Rails, Card Present capabilities, scheme compliance, and other strategic focus areas. Working closely with Global and Regional Product Directors, market teams, and functional partners, this role will translate market needs into commercially relevant, scalable solutions that strengthen Mastercard’s local and regional payment offerings across priority markets.

Product Managers are expected to:

• Translate a deep understanding of customer needs, market dynamics, and payment ecosystem trends into products and solutions that deliver measurable customer and business value.
• Balance long-term product vision with near-term delivery priorities, technical constraints, competitive considerations, and commercial opportunities.
• Act as a strong connector across Sales, Marketing, Technology, Delivery, and regional teams to ensure products are positioned, built, launched, and scaled effectively.
• Develop globally relevant and regionally adaptable solutions by assessing market requirements, customer segments, technology dependencies, and portfolio trade-offs.
• Set clear product direction in close coordination with cross-functional stakeholders, ensuring alignment across connected gateway capabilities and broader customer needs.

Key Responsibilities

• Own roadmap development, prioritization, and execution for defined focus areas, ensuring alignment with EEMEA and global strategic objectives.
• Prioritize product development initiatives in line with Gateway Core Processing strategy, customer demand, commercial opportunity, and delivery readiness.
• Design and conduct user and market research, including customer interviews, to identify pain points, motivations, unmet needs, and growth opportunities.
• Ensure consistent alignment between business priorities, customer outcomes, product requirements, and technology delivery objectives.
• Oversee the creation of clear, high-quality technical and business requirements to support effective execution and delivery.
• Drive go-to-market planning, commercialization, and adoption of new and enhanced Core Processing products and capabilities.
• Build trusted working relationships with internal and external stakeholders, including regional teams, customers, technology partners, commercial teams, and delivery functions, to achieve product objectives and ensure successful market execution.

All About You

• Proven experience in agile product management, ideally within payments, financial services, technology, or a related discipline.
• Strong understanding of payment products, gateway services, processing platforms, or financial technology solutions is preferred.
• Analytical, structured, and solutions-oriented mindset, with the ability to develop insight-led recommendations and drive thought leadership.
• Experience designing, executing, and synthesizing user research to improve customer value, user experience, product adoption, and long-term engagement.
• Strong awareness of competitive offerings, customer expectations, regulatory considerations, and industry trends, with the ability to translate insights into actionable product decisions.
• Demonstrated ability to collaborate effectively across cross-functional teams to deliver high-quality products, capabilities, and customer outcomes.
• Excellent written and verbal communication skills, including the ability to engage confidently with customers, senior stakeholders, and cross-functional partners.
• Highly organized, with the ability to manage multiple priorities, navigate ambiguity, and deliver outcomes in a fast-paced environment.
• Working knowledge of product management practices and tools, including market assessments, product plans, roadmaps, business cases, pricing inputs, timelines, and research outputs.
• Bachelor’s degree in business, technology, or a related field, or equivalent professional experience.
• Technical background, such as Computer Science or a related discipline, is advantageous.
• Advanced degree or relevant professional certification is preferred but not required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.