Manager - Process Reengineering

Finance House; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the banking sector is seeking a Manager – Process Reengineering to lead strategic process transformation initiatives. The role focuses on analyzing operational processes, implementing best practices, and ensuring regulatory compliance to improve efficiency and the customer experience. The ideal candidate will possess significant experience in banking and exceptional leadership skills.

Qualifications

• Minimum 8-10 years’ experience in financial services.
• Strong knowledge of banking operations and compliance.
• Experience leading transformation initiatives.

Responsibilities

• Lead end-to-end redesign of banking processes.
• Collaborate with cross-functional teams for operational excellence.
• Drive process change management and training.

Skills

Process mapping

Data analysis

Project management

Stakeholder engagement

Communication

Education

Bachelor’s or Master’s degree in Business Administration

Lean Six Sigma Black Belt or Green Belt certification

Tools

ARIS

Visio

Job description

Summary

The Manager – Process Reengineering is responsible for leading strategic process transformation initiatives across Finance House, ensuring optimization of service delivery, compliance with regulatory standards, and alignment with FH’s digital transformation strategy. The role involves analyzing existing operational processes, identifying inefficiencies, and implementing industry best practices to enhance productivity, customer experience, and cost-efficiency.

He/she will serve as the internal process expert, collaborating with business heads, Operations, IT, Risk, Compliance, Legal, and other key stakeholders to drive operational excellence in areas such as retail and corporate banking operations, credit and risk functions, branch and digital servicing, payments, and regulatory reporting.

Major Responsibilities

Process Reengineering

• Lead the end-to-end redesign of critical banking processes to support efficiency, scalability, automation, and regulatory compliance.
• Evaluate existing workflows and identify inefficiencies, bottlenecks, and high-risk areas across functions such as account opening, KYC/AML, loans processing, card issuance, remittances, and collections.
• Establish and manage process improvement roadmaps, including resource planning, project milestones, KPIs, and benefit realization.
• Lead the transformation of manual, paper-based processes into digital, automated workflows aligned with FH’s operational resilience goals.
• Identify control gaps, compliance risks, and customer pain points within existing operational flows and develop mitigation strategies.

Process Architecture & Governance

• Define and maintain the FH’s enterprise process architecture and governance framework in line with industry standards.
• Build and manage a centralized repository of process maps, SOPs, and risk-control matrices (RCMs) for audit, compliance, and training purposes.
• Establish baseline metrics and KPIs, and track performance pre- and post-reengineering to ensure benefit realization.

Stakeholder Collaboration

• Partner with business and product heads to align process initiatives with revenue-generating and customer-focused objectives.
• Work with Compliance, Internal Audit, and Risk teams to ensure redesigned processes adhere to UAE Central Bank guidelines, FATCA, AML/CFT, and other local/international standards.
• Support the design and implementation of new products or digital channels by defining supporting operational processes and SLAs.

Digital Transformation & Automation

• Collaborate with IT, Operations and Digital teams to integrate automation (RPA), AI/ML, workflow engines, and case management tools.
• Lead workshops and co-design sessions using methodologies like Lean Six Sigma, Design Thinking, and Agile Delivery to accelerate solution development.

Leadership & Change Management

• Drive process change management, including impact assessments, training, communication planning, and change adoption metrics.
• Build and lead a team of process analysts or junior reengineering staff (if applicable), fostering a culture of continuous improvement.
• Deliver executive-level reporting on transformation project status, cost savings, cycle time reduction, customer impact, and compliance improvements.

Core Competencies & Skills

• Strong business acumen with deep understanding of banking operations and regulatory landscape.
• Ability to lead and influence cross-functional teams without direct authority.
• Advanced process mapping and data analysis skills; hands-on expertise with ARIS, Visio, or similar BPM tools.
• Strong command of project management disciplines, including planning, risk management, and benefit tracking.
• Exceptional verbal and written communication, facilitation, stakeholder engagement, and executive presentation skills.
• Capability to work in a fast-paced, high-stakes, and regulated environment.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Engineering, Banking & Finance, or Operations Management.
• Lean Six Sigma Black Belt or Green Belt certification is mandatory; PMP, BPM (ARIS, Visio), or ISO 9001:2015 Lead Auditor certifications are a plus.
• Familiarity with UAE Central Bank guidelines, ISO standards, GDPR, PCI-DSS, and local banking compliance frameworks is highly preferred.

Experience

• Minimum of 8 -10 years’ experience in banking or financial services, with at least 6 years in process reengineering or business transformation roles.
• Proven experience leading large-scale transformation initiatives within retail, corporate, or digital banking environments.
• Strong knowledge of core banking systems, digital platforms, CRM, and middleware integrations.
• Demonstrated success in improving operational KPIs, reducing turnaround time (TAT), increasing STP rates, and eliminating process redundancy.