Manager – People Operations (Shared Services)

Confidential Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a Manager for People Operations to lead the HR Shared Services team. This role involves managing HR processes, ensuring compliance, and driving operational excellence. Ideal candidates will have extensive HR experience and strong leadership skills.

Qualifications

• Minimum 8–10 years of progressive experience in HR.
• At least 3–5 years in HR operations or shared services leadership.

Responsibilities

• Lead the HR Shared Services team in delivering core HR services.
• Ensure compliance with labor laws and internal audit controls.
• Drive standardization and process improvement across HR operations.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor’s degree in Human Resources

Master’s degree

Tools

SAP

Workday

Oracle

SuccessFactors

Job description

Manager – People Operations (Shared Services)

The HR Operations Manager – Shared Services will be responsible for leading and managing the centralized HR operations team, ensuring efficient delivery of end-to-end HR services. This role will oversee the execution of employee lifecycle processes, compliance, HR systems, payroll coordination, and continuous improvement of HR service delivery within a shared services environment.

Key Responsibilities:

• Lead the HR Shared Services team in delivering core HR services, including onboarding, offboarding, employee records, leave management, benefits administration, and HR helpdesk support.
• Ensure timely and accurate processing of HR transactions and documentation in line with company policies and local labor laws.
• Oversee HRIS data accuracy and integrity; act as point of contact for HR system enhancements, updates, and integrations.
• Develop and monitor SLAs and KPIs for HR operations performance and customer satisfaction.
• Partner with payroll, finance, and IT teams to streamline processes and ensure seamless employee experiences.
• Drive standardization, automation, and process improvement across all HR operations.
• Ensure compliance with labor laws, data protection regulations, and internal audit controls.
• Manage reporting and analytics for HR operations and provide actionable insights to leadership.
• Train and support the HR Shared Services team to deliver high levels of service and operational excellence.
• Serve as escalation point for employee queries or complex HR operational issues.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• Minimum 8–10 years of progressive experience in HR, with at least 3–5 years in an HR operations or shared services leadership role.
• Experience working in a shared services model or large matrixed organization is preferred.
• Strong knowledge of HRIS systems (e.g., SAP, Workday, Oracle, SuccessFactors).
• Solid understanding of labor laws, HR policies, and best practices.
• Demonstrated expertise in process improvement, service delivery metrics, and compliance.
• Strong leadership, people management, and communication skills.
• Excellent problem-solving and stakeholder management capabilities

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]