Manager - Organization Knowledge (Emirati Talent)

ENOC; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a knowledgeable professional to enhance its Knowledge Management and Business Excellence initiatives. This role involves managing the Knowledge Management system, facilitating digital transformation, and promoting a culture of excellence across the organization. The ideal candidate will possess strong analytical skills and a proven ability to influence change. With a focus on continuous improvement and operational excellence, this position offers an exciting opportunity to drive impactful initiatives in a dynamic environment.

Benefits

Health Insurance

Training and Development Programs

Flexible Working Hours

Performance Bonuses

Qualifications

• 8+ years of experience in a senior supervisory role with a focus on Quality Management.
• Proven track record in implementing business excellence frameworks.

Responsibilities

• Manage the Knowledge Management Portal and promote KM methodologies.
• Facilitate the adoption of excellence frameworks and support digital transformation.

Skills

Knowledge Management Principles

Project Management

Analytical Skills

Communication Skills

Change Management

Education

Bachelor’s degree in Engineering

Master’s in Business Administration

Tools

Microsoft Office Suite

Quality Management Systems

Job description

Job Purpose

Execute and maintain the Knowledge Management system for the Group, facilitate and manage participation in external awards, support the implementation of business & operation excellence frameworks in the Group through consultations and assessments to foster culture of excellence. Facilitate and support the Digital Transformation initiatives for the Segment.

Principal Accountabilities

Knowledge Management

• Manage and maintain the Knowledge Management (KNOX) Portal.
• Promote KM methodologies and integrate business knowledge into policies and procedures.
• Advise business units on KM practices and help build knowledge databases.
• Conduct workshops/interviews to capture undocumented practices for formal documentation.
• Support policy/procedure documentation and process redesign initiatives.
• Assist departments in implementing improvement programs.

Business Excellence

• Facilitate the adoption and implementation of excellence frameworks (DQA, DHDA, EFQM, Malcolm Baldrige).
• Lead the rollout of the ENOC Excellence Framework across the Group.
• Present excellence assessment findings to leadership.
• Manage participation in external awards and maintain a record of group-wide achievements.

Digital Transformation

• Support the GQBE DT Taskforce in digital discovery and roadmap execution.
• Assist in DT initiative rollout and technology adoption.
• Track and report on DT programs and drive culture change.
• Facilitate team engagement, change management, and digital upskilling.

Excellence Culture & Competency

• Deliver training and certifications on excellence models (EFQM, DQA, DHDA).
• Promote knowledge sharing to drive business and operational excellence.
• Design tailored workshops to align BUs with strategic goals.
• Maintain documentation systems via the Quality Portal and other IT tools.

Integrated Management Systems

• Support implementation and upkeep of integrated Quality, Environment, and OH&S systems.
• Conduct internal audits for compliance across QHSE areas.
• Report findings and recommend improvements.

Requirements

Education

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Master’s in Business Administration or Quality Management is a plus.

Experience

• Minimum 8 years of experience in a senior supervisory role.
• At least 5 years in Quality, Business Excellence, or a related discipline.

Technical Skills

• Strong understanding of Knowledge Management principles and practices.
• Certified EFQM/DQA assessor with hands-on assessment experience.
• Background in Quality Management and Customer Relationship Management.
• Internal auditor certification in Quality, Environment, or OH&S systems is desirable.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Effective project and team management skills in dynamic, fast-paced environments.
• Strong analytical mindset to evaluate value and drive utilization of innovation initiatives.

Interpersonal Skills

• Strong decision-making and judgment based on systematic analysis.
• Ability to influence and drive change across functions and organizational levels.
• Excellent written and verbal communication skills.
• Skilled in planning, organizing, and problem-solving.
• Strong collaboration and stakeholder engagement capabilities.