Manager Operations - Staff Accommodation

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 50,000 - 75,000; Full time

Job summary

Wynn Al Marjan Island seeks an Operations Manager to oversee the seamless functioning of housing operations, ensuring a vibrant, inclusive community and exceptional living standards. This role entails strategic oversight across housekeeping, security, maintenance, and guest relations, fostering a positive experience for residents and guests alike.

Qualifications

• 2–3 years of leadership experience in large-scale housing, hospitality, or facilities operations.
• Proven experience managing residential facilities for 3,000+ residents.
• Strong background in event coordination and concierge services.

Responsibilities

• Ensure high levels of resident satisfaction through exceptional living standards.
• Design and oversee concierge-style event programming.
• Lead, mentor, and develop a diverse team of managers and support staff.

Skills

Leadership

Customer Satisfaction

Event Coordination

Interpersonal Skills

Flexibility

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in Human Resources

Bachelor’s degree in Facilities Management

Tools

Microsoft Office Suite

Job description

General Purpose

The Operations Manager ensures the seamless operation and administration of Wynn Campus, delivering exceptional living standards and fostering a vibrant, inclusive community. This role requires strategic oversight and hands-on management across all facets of housing operations, including housekeeping, concierge, event planning, maintenance, security, transportation, and guest relations. By prioritizing resident satisfaction and operational excellence, the Operations Manager upholds the brand’s commitment to quality, safety, and service-driven experiences. This role is integral to maintaining the resort's reputation for excellence and creating a safe, satisfying, and memorable experience for both guests and employees

Essential Duties & Tasks

• Ensure high levels of resident satisfaction through exceptional living standards and a vibrant, inclusive community
• Deliver seamless and efficient service across all facets of housing operations, including housekeeping, maintenance, security, transportation, and front office services
• Design and oversee concierge-style event programming, including cultural celebrations, wellness initiatives, and recreational activities that foster a vibrant and inclusive community
• Adhere to Wynn standards, health and safety regulations, and ensure overall cleanliness and comfort.
• Partner with various departments to align housing operations with broader organizational goals and ensure a cohesive resident experience
• Monitor occupancy levels, manage room assignments, and oversee move-in/move-out processes to optimize space utilization and operational efficiency
• Lead, mentor, and develop a diverse team of managers and support staff, fostering a culture of excellence, accountability, and continuous improvement
• Implement and maintain systems to track maintenance requests, resident feedback, and service performance metrics, using data to drive improvements
• Support emergency response protocols and ensure readiness for fire, medical, or other critical incidents, prioritizing resident safety and well-being
• Promote a positive, respectful, and inclusive living environment through effective communication platforms and engagement initiatives
• Ensure full compliance with local laws, labour regulations, and Wynn Resorts policies and procedures
  
  

Job Requirements

• Bachelor’s degree in hospitality management, Human Resources, Facilities Management, or a related field (preferred)
• 2–3 years of leadership experience in large-scale housing, hospitality, or facilities operations
• Proven experience managing residential facilities for 3,000+ residents; pre-opening experience is an advantage
• Strong background in event coordination, concierge services, or recreational programming is highly desirable
• Demonstrated leadership, organizational, and interpersonal skills with a hands-on, service-driven approach
• Proficiency in Microsoft Office Suite; experience with housing or property management systems is a plus
• Excellent verbal and written communication skills in English; additional languages are an asset
• Flexibility to work varied shifts, including weekends and holidays, based on operational needs
• Ability to manage high-pressure situations with professionalism, discretion, and sound judgment
• Focus on innovation and excellence