Manager Operations

Shamal Holding; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

A leading company in Dubai seeks an Operations Manager to oversee daily operations and drive growth for their parks. This role involves managing staff, ensuring guest satisfaction, and developing innovative programs to enhance the visitor experience while maintaining financial oversight.

Qualifications

• Minimum of 5 years in operations management.
• Experience in recreation, entertainment, or leisure venues preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations of both parks.
• Recruit and train staff, manage customer service.
• Drive business development and financial performance.

Skills

Management

Customer Service

Risk Management

Budget Management

Event Planning

Education

Bachelor's degree in Business Administration

Hospitality Management

Leisure Management

Sports Management

Job description

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate

This role falls under our X- Dubai umbrella. And will lead operations, and growth for XDubai s attraction, ensuring exceptional guest experiences and community engagement.

Responsibilities

• Oversee daily operations, opening/closing, ticketing, and customer service across both parks
• Recruit, train, schedule, and lead diverse staff including coaches, play supervisors, and attendants
• Enforce safety protocols, conduct inspections, and manage risk for high-impact and animal-related activities
• Maintain cleanliness and upkeep of natural, built, and recreational park features
• Respond to guest feedback and resolve service issues promptly to enhance visitor satisfaction
• Develop and deliver engaging programs and seasonal events tailored to each park's audience
• Propose and execute new attractions, features, or programs to drive innovation and keep parks competitive
• Build and manage strategic partnerships with schools, sponsors, brands, and community groups
• Collaborate with marketing to promote both parks and drive attendance through events and campaigns
• Monitor and manage budgets, control costs, and optimize financial performance across both parks
• Drive business development by identifying new revenue opportunities, expanding service offerings, and launching initiatives to grow visitation and customer loyalty
• Track KPIs, generate reports, and contribute to strategic planning and growth initiatives

Qualifications

Preferred Educational Qualifications and Professional Certifications

• Bachelor s degree in Business Administration, Hospitality, Leisure Management, Sports Management, or related field.

Experience

• A minimum of 5 years of operations management experience within recreation, entertainment, or leisure venues

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