Manager of Technology – Hospitality IT Operations

Accor Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a Manager of Technology to oversee IT operations within luxury hotels. This pivotal role involves leading day-to-day IT functions, ensuring seamless integration of property management systems, and implementing robust cybersecurity measures. The ideal candidate will have extensive experience in IT management, particularly in luxury settings, and a proven track record of handling technology during hotel pre-openings. Join a dynamic team where your strategic insights will shape the future of hospitality technology, driving operational excellence and enhancing guest experiences.

Qualifications

• 5+ years in IT management, including 3+ years in luxury hotels.
• Strong experience with hospitality platforms and infrastructure setup.

Responsibilities

• Lead IT operations, ensuring systems run efficiently.
• Manage IT infrastructure setup during hotel pre-opening.
• Monitor cybersecurity measures to protect sensitive data.

Skills

IT Management

Cybersecurity

System Integration

Vendor Management

Team Leadership

Contract Negotiation

IT Troubleshooting

Communication Skills

Education

Bachelor's in Information Technology

PMP Certification

ITIL Certification

CISSP Certification

Tools

OPERA

HMS

CRS

Job description

Manager of Technology – Hospitality IT Operations

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

What Are the Key Responsibilities?
- Lead day-to-day IT operations, ensuring all systems, hardware, and networks run efficiently
- Oversee integration and performance of property management, point-of-sale, and reservation systems
- Manage IT infrastructure setup, particularly during the pre-opening phase of the hotel
- Provide timely technical support to hotel departments, minimizing system disruptions
- Align IT strategy with hotel goals by working closely with senior leadership and operations
- Monitor and implement cybersecurity measures to protect sensitive data and system integrity
- Track technology-related budgets, balancing cost control with high standards of IT performance
- Train, supervise, and guide the technology team to ensure operational excellence
- Build and maintain vendor relationships and manage technology contracts and upgrades
What Skills Are Needed for a Manager of Technology in a Hotel?
Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Relevant industry certifications (e.g., PMP, ITIL, CISSP) are advantageous
Experience:
- At least 5 years in IT management, including 3+ years in a managerial role within luxury or lifestyle hotels
- Demonstrated pre-opening hotel experience and infrastructure setup success
- Strong experience with hospitality platforms such as OPERA, HMS, CRS, or similar PMS
Skills:
- In-depth knowledge of cybersecurity, system integration, and IT troubleshooting
- Strategic thinker with a solutions-driven mindset and attention to detail
- Team leadership and cross-departmental communication skills
- Ability to work in a fast-paced environment and adapt to rapid changes in technology
- Strong vendor management and contract negotiation experience

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• IT Software

Keywords

• Manager Of Technology – Hospitality IT Operations

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