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A leading company in the automotive industry seeks a Manager for Network & Customer Experience in Dubai. The role focuses on leading the dealer network development while enhancing customer experience. Candidates should possess a bachelor's degree and 8–12 years of relevant experience, particularly in the automotive sector, and have a proven track record of working with OEMs.
Manager – Network & Customer Experience
Founded in 1994, Ghassan Aboud Group has grown to become one of the largest conglomerates in the Middle East region, with a global business footprint spanning multiple industries and countries and a focus on ‘building a better future together.
Our diversified portfolio includes sectors such as Automotive, Retail, Healthcare, Hospitality, and Logistics. We are currently seeking a Manager – Network & Customer Experience to join our Automotive Dealership division in Dubai.
JOB PURPOSE:
To lead the development and performance of the sub-dealer network while ensuring a consistent, high-quality customer experience across all sales and service touchpoints. This role is responsible for onboarding and supporting sub-dealers, enforcing brand and service standards, and driving customer satisfaction initiatives. In addition, the role will serve as the primary interface with OEM network development teams, ensuring that global standards and strategic initiatives are effectively translated and implemented within the Syrian market. Acting as a key coordinator between OEMs, the distributor team in Dubai, and local execution teams, this role ensures that the customer journey and network footprint evolve in line with brand expectations and market needs.
KEY RESPONSIBILITIES:
Network Development:
OEM Coordination:
Customer Experience:
REQUIRED EXPERIENCE &QUALIFICATIONS
Bachelor’s degree in business administration, Automotive Management, or a related field is required
8–12 years of experience in dealer development, retail operations, or customer experience within the automotive sector.
Proven experience working with OEMs and implementing network standards in emerging or developing markets.
Strong understanding of both operational excellence and customer-centric design.
Experience managing third-party dealer relationships and performance.
Excellent communication, stakeholder management, and project execution skills.
Fluent in English
Applicants are requested to share their most recent resume
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary.