Manager Network, Airport IT & End-User Support

BEOND; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is looking for a proactive Manager of Network, Airport IT & End-User Support to lead the design and maintenance of IT infrastructure across airport and office operations. This hands-on role ensures high availability and robust security while delivering excellent user support. You will manage enterprise networks, collaborate with stakeholders, and oversee aviation IT systems to enhance operational efficiency and customer experience. If you are passionate about technology and ready to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 8-10 years of experience in technology services, ideally in aviation.
• Strong expertise in IP, Ethernet, routing, and switching.

Responsibilities

• Lead the architecture and support of network infrastructure and security.
• Oversee IT service management processes and end-user support.

Skills

Network Architecture

Network Security

End-User Support

Communication Skills

Infrastructure Planning

Education

Bachelor's degree in Engineering

MCA or equivalent qualification

Tools

Microsoft Office

Ticketing Systems

Zenith PSS

Job description

Beond is seeking a skilled and proactive Manager of Network, Airport IT & End-User Support to lead the design, implementation, and maintenance of our IT infrastructure across airport and office operations. This is a hands-on role that ensures high availability, robust network security, and responsive support for end-users and key business systems.

You will manage enterprise networks, deliver user support across platforms, and oversee the performance of our aviation IT systems — including Zenith PSS. You will also collaborate with airport authorities, vendors, and internal stakeholders to ensure our IT environment supports operational efficiency and customer experience excellence.

Responsibilities

• Lead the architecture, administration, and support of the network infrastructure including core, access, WAN, VPN, SDWAN, internet segments, and Azure cloud environments
• Manage and support network security systems including firewalls and intrusion prevention systems (IPS)
• Administer wireless, SDWAN, and VPN infrastructure across offices and airport locations
• Ensure the data network is designed and maintained for high uptime and performance
• Evaluate, deploy, and manage tools for monitoring, measuring, and reporting on network and systems performance
• Deliver end-user support and administer Microsoft Office tools across the organisation
• Establish and maintain IT support and infrastructure at all airport and office locations; work closely with airport authorities and third-party solution providers
• Oversee the implementation, support, and performance of airport IT systems, including Zenith PSS
• Support the development of a digital workplace and ensure security and patching across end-user devices
• Oversee IT service management processes including ticketing tools and SLA reporting
• Lead a team of IT professionals, providing support, development, and performance management

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field; MCA or equivalent qualification preferred
• Certifications such as CCNA, CCNP, CCIE (Routing & Switching), and Microsoft 365 Administrator
• 8-10 years of experience in technology services, ideally in aviation or a related sector
• Minimum 5 years designing and managing network infrastructures (e.g., MPLS, BGP, SDWAN, SDN)
• Strong expertise in IP, Ethernet, routing and switching across LAN/WAN/data centre/cloud environments
• Experience configuring, troubleshooting, and optimizing complex enterprise networks and infrastructure
• Proven experience in infrastructure planning, migration, and disaster recovery
• Familiarity with aviation IT systems, especially Zenith PSS, and managing IT at airports
• Experience with digital workplace setup, EUD security, antivirus, and patching
• Strong knowledge of IT service management, including ticketing systems and IT asset/procurement oversight
• Excellent communication skills and ability to engage with internal and external stakeholders