Manager- Mortgages

Support Head of Mortgage on comprehensive management of the Mortgage Business of FAB (Islamic and Conventional) with the aim of building a sustainable & profitable assets book.

ACCOUNTABILITIES:

Support Head of Mortgage Product on the following:

1. Develop and implement business strategies aimed at prudently growing the market share of the Mortgage business of FAB.
2. Build and sustain a long-term profitability model by driving sales volumes through continuous product innovation and attractive product value-proposition, while controlling risk within acceptable levels through prudent lending policies and procedures.
3. Lead key business projects aimed at achievement of overall strategic objectives.
4. Achieve portfolio growth and performance targets through management and delivery of key transformational projects.
5. Ensure Mortgage related fee and revenue accounts are accurately and appropriately linked to avoid revenue seepage during new product launch as well as maintenance and enhancement of existing product.

Portfolio Quality and Risk Management

1. Responsible for maintenance, review & update of Business Continuity records in line with and guidance of Group Business Continuity Management Policies.
2. As a Business Continuity Coordinator, ensure team members are aware of Business Continuity Policy by conducting table-top exercises.
3. Responsible for maintenance, review & update of Department’s Risk & Control Self-Assessment by identifying and mitigating department’s known and potential risks, aiding in articulating risk appetite of the department.
4. Document all elements of Department’s Business Model Canvas by identifying, recording and updating information about key partners, activities, resources, value propositions, internal and external customer relationships, channels, customer segments, revenue stream and cost structure.
5. Update and report Process, Privacy, Fraud & Business Continuity related Risks & Controls that are documented along with their assessment and action plans in line with Group Operational Risk Management’s policies and guidelines.

Product Management

Policies, Processes, and Procedures

1. Aid in enhancing department’s productivity by continually working on improving integrated processes and standard operating procedures.
2. Review credit parameters and policies, providing feedback to management, suggesting and initiating change as and when required to ensure products are competitive and in line with changing market trends.
3. Proactively review policies, processes, and procedures in anticipation of changing market conditions to seize market opportunities and manage risk exposure within acceptable market standards.
4. Review product’s pricing policies and credit parameters, provide feedback to management, suggest and initiate change as and when required to ensure products are competitive and in line with changing market trends.

Core Banking System and Digital Solutions

1. Ensure delivery of desirable, technically feasible, economically viable and sustainable product solutions.
2. Support in design and implementation of digital solutions for mortgage product by enhancing customer journey, in line with departmental and organizational strategy.
3. Be the key coordinator from the product team for digital and other core banking system-based transformations ensuring robust and error-free deployment of product solutions within defined scope for both existing and new products, including creation of test cases scenarios, Business Requirement Documents, and User Acceptance Testing.
4. Assist in development of new products catering to the changing Mortgage landscape in UAE.
5. Make customer-centric decisions and innovate to deliver appropriate cost-effective and user-friendly solutions for internal and external customers at the right time.
6. Collaborate to identify internal and customer needs, understanding solutions in the context of Management’s vision, business revenue, market share, product roadmap, and policy framework.
7. Support in planning & conducting primary market research to validate existing and new customer and end-user needs, wants, and limitations, enabling tailoring of the product to meet desired needs.
8. Scope and execute customer personas, storyboards, minimum viable products, mockups, wireframes, explainer videos, and product landing pages in product design & development by empathizing, defining ideating, prototyping, and testing/feedback from early adopters.

Marketing

1. Ensure review and correctness of all marketing communications related to mortgages.
2. Regularly coordinate with the marketing team to ensure all offerings are up to date across various channels and media.
3. Track the performance of various marketing and analytics leads by working with sales, CRM, and other stakeholders.

People

1. Continuously provide all necessary support & training to ensure optimal employee performance and morale.
2. Sustain a respectful, friendly, and constructive working atmosphere by encouraging honesty, responsibility, and by empowering subordinates.
3. Be a team player, cooperative and respectful towards shared ideas from team members during brainstorming sessions and focus groups, and support new joiners to guide them towards productive ways of managing complex tasks ensuring a positive and engaging work environment is maintained within the department.
4. Manage upload, maintenance, and regular update of the Mortgage Page at FABConnects for quick access, advanced product knowledge, and to avoid information asymmetry among stakeholders by retaining updated documents related to Mortgage Product, Policy, Pricing, Processes, Documents, and Vendors.

External Relationships

1. Maintain healthy relationships with developers, dealers, employers, brokers, valuers, and insurers to ensure continued mutual benefit.

Qualifications

1. A bachelor’s degree in business or equivalent.
2. Strong knowledge of Digital Systems and Information Technology Infrastructure.
3. Minimum of 10 years of banking experience (of which minimum 5 years in Product Management).
4. Must be able to synthesize collective expertise for developing a robust and realistic end-user experience.
5. Must be able to apply both convergent & divergent styles of thinking in devising customer-centric solutions.
6. Excellent project management & strategic implementation skills.
7. Excellent written and verbal communication skills.
8. Good knowledge of banking operations, policies, and procedures.
9. Team player, empathetic, capable to ideate, innovate and visualize.