Manager - Marketplace (UAE exp mandatory)

Gulf Marketing Group (GMG Group); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A significant opportunity for a Marketplace Manager at a leading retail organization, focusing on enhancing marketplace channels and customer experiences. The role demands collaboration with various teams to drive revenue growth and operational effectiveness. Ideal for experienced candidates looking to make impactful contributions in a well-established company, with competitive compensation and comprehensive benefits.

Benefits

Comprehensive family medical insurance

Family residency sponsorship and flight allowances

Up to 30% discount in premium retail sports brand stores

Up to 20% discount in pharmacy chain

Qualifications

• 10 years of total experience with 3+ years in a retail organization managing the Marketplace and Omni-Channel operations.
• Familiarity with retail industry trends and emerging technologies.
• Experience managing all aspects of Marketplace including launch, trade and catalogue.

Responsibilities

• Launch and manage marketplace channels utilizing third-party integrators.
• Optimize fulfillment operations and enhance customer satisfaction.
• Oversee daily operations related to marketplace projects, monitoring performance metrics.

Skills

Marketplace operations management

Excel proficiency

MS PowerPoint skills

Communication at all levels

Analysis and reporting

Digital and Omni-Channel understanding

Education

Bachelor's degree in Marketing or Business

MBA (preferred)

Job description

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

The Marketplace Manager will play a critical role in launching and managing marketplace channels, leveraging third-party integration technology to drive trade and enhance customer experiences at GMG Sports.
This position will collaborate closely with the external vendors and account teams, internal ecom Trade, catalogue, Buying, IT and brand teams to implement and deliver the marketplace initiatives. The Marketplace Manager will oversee the daily operations related to these projects and revenue streams
Launch and manage marketplace channels by utilizing third-party integrators, driving omnichannel trade across web, app, and retail locations.
Optimize fulfillment operations and returns/refunds, to enhance customer satisfaction
Develop and maintain reports for the support office, stakeholders, and retail operations in relation to Marketplace.

Job Description:

Channel Launch & Management: Launch and manage marketplace channels by utilizing third-party integrators, ensuring seamless integration with existing systems.

Trade: Manage and own the Marketplace range, catalogue and segmentation across all brands in GMG Sports, ensuring go live activity and trade calendar ownership to deliver the KPIs.

Collaboration: Work closely internally with the Trade, Catalogue, Buying, IT, and Brand teams to implement and enhance the operation, ensuring alignment with business objectives. Alongside owning the external vendor relationships.

Operational Oversight: Oversee daily operations related to marketplace projects, monitoring performance metrics to drive revenue growth and improve operational efficiency.

3rd party management and commercials, ensure the best market rates and on time payments and reconciliation.

Manage and develop an executives and support development our ecom team to drive marketplace understanding.

Provide feedback and requirements during development, user testing, deployment planning and coordination with cross-functional teams, able to trouble-shoot, collect feedback and build and deliver reporting on key performance metrics.

Technical/Functional Competencies:

• Proven track record of success in managing Marketplace operations.
• Proficiency in Excel, scenario/sensitivity analysis.
• Excellent MS PowerPoint skills and a strong working knowledge of the Microsoft suite.
• Ability to communicate effectively at all levels and articulate ideas and actionable recommendations.
• Proven track record of meeting multiple deadlines in one time.
• Ability to speak, work with and present to large and diverse audiences.
• Demonstrated ability to lead and influence others outside of their direct-reporting lines.
• Commits to stretch goals and delivers; holds self to highest performance standards.
• Solid understanding of Digital, Marketplace and Omni-Channel trends in the retail industry.
• Monitoring performance through reporting analysis.
• Ability to improve performance.
• Ability to recognise new opportunities in a retail environment to drive sales.
• Building strong relationships with internal and external partners.
• Maintaining and continuously improving engagement

Educational Qualification:

Bachelor's degree in marketing, Business, or related field. MBA holder is preferred

Experience:

• 10 years of total experience with 3+ years in a retail organization managing the Marketplace and Omni-Channel operations.
• Familiarity with retail industry trends and emerging technologies
• Experience managing all aspects of Marketplace including launch, trade and catalogue.
• Proven track record of success in managing Marketplace operations.
• Proficiency in Excel, scenario/sensitivity analysis.
• Excellent MS PowerPoint skills and a strong working knowledge of the Microsoft suite.
• Ability to communicate effectively at all levels and articulate ideas and actionable recommendations.
• Proven track record of meeting multiple deadlines in one time.
• Ability to speak, work with and present to large and diverse audiences.
• Demonstrated ability to lead and influence others outside of their direct-reporting lines.
• Commits to stretch goals and delivers; holds self to highest performance standards.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer

• An opportunity to become part of diverse teams with international exposure
• Comprehensive family medical insurance
• Family residency sponsorship and flight allowances
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain