Manager - Loyalty and Partnerships - Brand Loyalty - Jumeirah Group Services

About Jumeirah & the Hotels

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since 1999, Jumeirah has been redefining luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab. The brand is renowned worldwide for its beachfront resorts, city hotels, and luxury residences, including the Maldives' Jumeirah Olhahali Island, Italy's Jumeirah Capri Palace, and London's Jumeirah Carlton Tower. Jumeirah is synonymous with warm service and creating distinctive experiences that delight guests globally.

About the Job

An opportunity has arisen for a Loyalty and Partnership Manager to join the Brand Loyalty team at Jumeirah Group Services. The main responsibilities include:

1. Oversee the seamless execution and continuous optimization of the loyalty program to enhance member engagement.
2. Drive the delivery of exclusive benefits for elite members across all Jumeirah properties, ensuring an exceptional experience.
3. Identify, develop, and manage high-value global partnerships to enhance program benefits and align with guest preferences.
4. Lead loyalty training initiatives for colleagues worldwide, developing resources, SOPs, and best practices.
5. Collaborate with internal departments and loyalty champions across Jumeirah hotels to improve engagement and operations.
6. Stay updated on industry trends, introduce innovative enhancements, and ensure compliance and service standards are met.

About You

The ideal candidate will have:

1. Bachelor's degree in Business, Marketing, Hospitality, or a related field.
2. At least 5 years of experience in loyalty programs, guest experience, or operational roles within luxury hospitality.
3. Strong knowledge of CRM systems, loyalty mechanics, and engagement strategies.
4. Proven leadership in training, coaching, and leading cross-functional teams.
5. Analytical skills with a proactive, problem-solving approach and attention to detail.
6. Excellent collaboration and communication skills to influence stakeholders.

Benefits

We offer an attractive tax-free salary paid in AED, along with generous F&B benefits, global hotel discounts, comprehensive health and dental coverage, flights home, life insurance, incentive programs, children's education support, and other employee benefits. Join us to build a career with one of the most luxurious brands in the hospitality industry.