Manager- IT Solutions Quality Control (UAE Nationals Only)

Roads and Transport Authority; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Roads and Transport Authority ITD seeks a Senior Quality Assurance Lead to manage quality controls, testing frameworks, and governance across projects and systems, ensuring compliance with AGF, TQA, and IT governance directions.

You will drive risk mitigation, coordinate stakeholders, and report on quality performance while guiding improvements from audits, user feedback, and post-launch evaluations.

Qualifications

• Bachelor’s or Master’s degree in engineering/information technology, computer science, quality management or IT management.
• Experience: 9+ years with a Master’s, 11+ with a Bachelor’s.

Responsibilities

• Lead development and oversight of QA frameworks and standards across ITD.
• Coordinate projects from development to operation, aligning with RTA governance guidelines.
• Plan and direct QA and testing activities, define acceptance criteria, and manage stakeholder coordination.
• Conduct internal quality assessments across usability, multi-browser/device compatibility, and UAT follow-ups.
• Prepare periodic QA performance reports and drive service improvements from audits and user feedback.

Skills

Project Management

Quality Assurance

Policy Governance

UX Research

Education

Bachelor's/ Master’s in IT/Engineering

Quality Management

IT Management

Job description

Job Purpose

• Lead, manage, and maintain the quality controls, assessments, and testing frameworks for ITD’s projects and systems, ensuring successful implementation, compliance, and continuous improvement in line with RTA technology governance, quality standards, and sector guidelines. Drive cross-departmental coordination and strategic risk mitigation to uphold the efficiency, usability, and reliability of ITD systems and projects.

Roles and Responsibilities

Strategy

• Oversee the development, implementation, and periodic review of technology quality assurance frameworks and standards across ITD.
• Support the transition of projects from solutions development to operational support, ensuring consistent adherence to RTA frameworks including AGF, TQA, and IT governance guidelines.

Operations

• Plan, direct, and coordinate all quality assurance and testing activities for technology programs and projects, defining acceptance criteria for transitions and handovers.
• Manage coordination with internal stakeholders to verify that quality controls are applied effectively throughout project and system lifecycles.
• Carry out internal quality assessments for usability, language testing, multi- browser/multi-device compatibility, and deferred items from UATs or previous ITQC testing.
• Evaluate incident management reports, coordinate corrective/preventive actions, and oversee risk assessments to mitigate potential quality or operational failures.

Product/Process Improvement

• Prepare and submit periodic reports on the quality performance of ITD projects and systems, highlighting trends, risks, and recommendations for improvement.
• Collaborate with stakeholders to identify service improvement opportunities emerging from user feedback, audit findings, and internal quality reviews.
• Amend QA criteria and assessments periodically to ensure they remain comprehensive, effective, and aligned with evolving operational and organizational needs.

Job Qualifications & Requirements

Education : Bachelor’s degree in engineering/ information technology, computer science, quality management, master’s degree in quality management or IT management

Experience: 9+ years in case of master’s degree (11+ years in case of bachelor’s degree)

Technical Competencies:

• Project Management
• Quality Assurance, Testing & Post-Launch Evaluation
• Technology Policy & Framework Governance
• UX Research & User Testing