QA Manager

Envision Employment Solutions; United Arab Emirates; On-site; AED 360,000 - 480,000; Full time

Job summary

Envision Employment Solutions is seeking a QA Manager for a major airline-focused digital transformation program in the United Arab Emirates. You will lead QA across Web, Mobile, and backend systems, coordinate with stakeholders, and mentor testers to ensure delivery quality.

The role requires expertise in Passenger Service Systems, GDS, Amadeus, and experience with ALM tools such as Azure DevOps and Jira. Fluent English required, Arabic proficiency helpful; international market experience

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• Proven experience leading QA for mid-to-large digital transformation programs.
• Hands-on airline systems experience (PSS, Reservations, Ticketing, DCS, Check-In, GDS, Amadeus).
• Experience testing Web, Mobile, Middleware, and Interface apps.
• Strong leadership, communication, and stakeholder management skills.
• Fluent English is required; Arabic proficiency is a plus or international Western market experience.

Responsibilities

• Lead and manage QA activities across large digital transformation programs.
• Oversee testing lifecycle from planning to reporting and quality governance.
• Manage Functional, Non-Functional, and UAT testing.
• Mentor QA teams and coordinate with Agile release teams.
• Collaborate with stakeholders, developers, and architects throughout projects.
• Validate airline business processes across PSS, Reservations, Ticketing, DCS, and GDS/Amadeus.
• Track progress, risks, and communicate status to stakeholders.
• Utilize ALM tools to manage testing and defects.
• Drive continuous QA process improvements.

Skills

QA management

Airline industry domain

Leadership

Communication

Stakeholder management

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Azure DevOps

Jira

Job description

Envision Employment Solutions is currently looking for a QA Manager for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.

Objective:

We are seeking an experienced QA Manager with a strong background in the airline industry to lead quality assurance activities across large-scale digital transformation programs.

This role requires either professional fluency in both Arabic and English, or prior international work experience in a Western market (e.
g. US, UK, Canada, Europe, Australia).

Responsibilities:

• Lead and manage QA activities across mid-to-large digital transformation projects.
• Oversee the complete testing lifecycle, including planning, execution, defect management, reporting, and quality governance.
• Manage Functional, Non-Functional, and User Acceptance Testing (UAT) activities.
• Lead QA teams and mentor test engineers to ensure high-quality project delivery.
• Coordinate testing across Web, Mobile, Middleware, and Interface applications.
• Collaborate with business stakeholders, developers, architects, and Agile release teams throughout the project lifecycle.
• Validate airline business processes across Passenger Service Systems (PSS), Reservations, Ticketing, Check-In, DCS, GDS, and Amadeus platforms.
• Track testing progress, manage risks, and communicate project status to key stakeholders.
• Utilize ALM tools such as Azure DevOps and Jira to manage testing activities and defects.
• Drive continuous improvements in QA processes, methodologies, and best practices.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience managing QA for mid-to-large digital transformation programs .
• Strong hands-on experience with airline systems , including Passenger Service Systems (PSS), Reservations, Ticketing, Departure Control Systems (DCS), Check-In, GDS, and Amadeus .
• Experience testing Web, Mobile, Middleware, and Interface applications.
• Proven experience leading End-to-End QA delivery , including Functional Testing, Non-Functional Testing, and User Acceptance Testing (UAT) .
• Proficiency with Azure DevOps, Jira, or similar ALM tools .
• Experience managing the full testing lifecycle, including planning, execution, defect management, and reporting.
• Experience leading and mentoring QA teams.
• Experience working with Agile delivery and release teams.
• Strong leadership, communication, stakeholder management, and problem-solving skills.
• Excellent verbal and written English communication skills.