Manager- IT Solutions Quality Control

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 246,000 - 357,000; Full time

Job summary

Roads and Transport Authority seeks a senior QA leader to oversee quality controls, assessments, and testing frameworks across ITD projects and systems. Ensure compliance with RTA governance, quality standards, and sector guidelines while driving continuous improvement.

The role requires strategic risk mitigation and coordination across departments to maintain efficiency, usability, and reliability of ITD systems and projects.

Qualifications

• Education: Bachelor's in engineering/IT, quality management or IT management.
• Experience: 9+ years with master’s, 11+ years with bachelor’s.

Responsibilities

• Oversee QA frameworks, standards, and governance across ITD projects.
• Coordinate with internal stakeholders to ensure QA is applied throughout lifecycles.
• Lead usability, multi-browser/device testing, and UAT defect handling.
• Evaluate incident reports and drive corrective/preventive actions and risk mitigation.

Skills

Project Management

Quality Assurance, Testing & Post-Loan

Technology Policy & Framework Governa​

UX Research & User Testing

Education

Bachelor's degree in Engineering / IT

Master's degree in Quality Management or IT Management

Job description

Lead, manage, and maintain the quality controls, assessments, and testing frameworks for ITD’s projects and systems, ensuring successful implementation, compliance, and continuous improvement in line with RTA technology governance, quality standards, and sector guidelines. Drive cross-departmental coordination and strategic risk mitigation to uphold the efficiency, usability, and reliability of ITD systems and projects.

Job Description

Lead, manage, and maintain the quality controls, assessments, and testing frameworks for ITD’s projects and systems, ensuring successful implementation, compliance, and continuous improvement in line with RTA technology governance, quality standards, and sector guidelines. Drive cross-departmental coordination and strategic risk mitigation to uphold the efficiency, usability, and reliability of ITD systems and projects.

Job Purpose

Lead, manage, and maintain the quality controls, assessments, and testing frameworks for ITD’s projects and systems, ensuring successful implementation, compliance, and continuous improvement in line with RTA technology governance, quality standards, and sector guidelines. Drive cross-departmental coordination and strategic risk mitigation to uphold the efficiency, usability, and reliability of ITD systems and projects.

Roles And Responsibilities

Strategy

• Oversee the development, implementation, and periodic review of technology quality assurance frameworks and standards across ITD.
• Support the transition of projects from solutions development to operational support, ensuring consistent adherence to RTA frameworks including AGF, TQA, and IT governance guidelines.

Operations

• Plan, direct, and coordinate all quality assurance and testing activities for technology programs and projects, defining acceptance criteria for transitions and handovers.
• Manage coordination with internal stakeholders to verify that quality controls are applied effectively throughout project and system lifecycles.
• Carry out internal quality assessments for usability, language testing, multi- browser/multi-device compatibility, and deferred items from UATs or previous ITQC testing.
• Evaluate incident management reports, coordinate corrective/preventive actions, and oversee risk assessments to mitigate potential quality or operational failures.

Product/Process Improvement

• Prepare and submit periodic reports on the quality performance of ITD projects and systems, highlighting trends, risks, and recommendations for improvement.
• Collaborate with stakeholders to identify service improvement opportunities emerging from user feedback, audit findings, and internal quality reviews.
• Amend QA criteria and assessments periodically to ensure they remain comprehensive, effective, and aligned with evolving operational and organizational needs.

Qualifications

Education : Bachelor’s degree in engineering/ information technology, computer science, quality management, master’s degree in quality management or IT management

Experience: 9+ years in case of master’s degree (11+ years in case of bachelor’s degree)

Technical Competencies

• Project Management
• Quality Assurance, Testing & Post-Launch Evaluation
• Technology Policy & Framework Governance
• UX Research & User Testing

Job Category

Information Security

Advertiser

Roads and Transport Authority

Department

Information Technology

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

02/09/2026

Unposting Date

02/10/2026