Manager IT Infrastructure

Atribs Metscon Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a proactive ICT Manager to oversee the management of their IT infrastructure. This role involves ensuring high-quality service delivery from IT operations and infrastructure teams, implementing best practices in technology, and maintaining compliance with relevant standards. You will play a critical role in capacity planning, incident management, and disaster recovery planning, all while fostering a culture of continuous improvement and training within the team. If you are passionate about technology and eager to drive operational excellence, this position offers a fantastic opportunity to make a significant impact.

Qualifications

• Proven experience in managing ICT environments and IT operations.
• Strong understanding of compliance and security standards.

Responsibilities

• Manage ICT infrastructure to ensure quality service delivery.
• Implement IT security measures and monitor infrastructure services.

Skills

ICT Management

Network Management

Server Management

IT Security

Incident Management

Disaster Recovery Planning

Compliance Management

Job description

Requirements: To proactively support and strategically manage ICT environment including networks, servers, storage, and operating systems.
Ensure delivery of service from IT Operations team and Infrastructure team meets quality and standards.
Ensure adequate support is provided during IT and business project initiatives.
To meet and retain compliance with relevant standards agreed with concerned departments.
Adopt and implement best and affordable technology in ICT infrastructure to support and strengthen business requirements.
To capacity plan in line with upcoming business requirements.
Ensure adequate controls are applied in Infrastructure activities and operations activities.
Ensure implementing IT security across bank sites and to ensure it is as per defined baselines from relevant departments.
Monitor infrastructure services and take proactive/reactive steps to avoid banking service interruptions.
Ensure incidents are managed effectively with minimum impact and reported with a root cause analysis.
Take part in developing effective DRP plans by the concerned department.
Ensure successful implementation, maintenance, and compliance of the defined IT policies and procedures.
Ensure adequate technical/non-technical training is provided to team members.
Ensure KPIs are set and monitored regularly; leaves are planned without impacting delivery of service and yearly performance reports are prepared.

Qualifications Skills:

Required Experience: Manager