Manager - Inside Sales

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Manager Inside Sales, you will be responsible for training, mentoring and leading a team of Sales Account Managers, telesales executives, and Coordinators engaged in selling the product over the call along with monthly client visits.

In this role, you will:

• Train, mentor, and lead the sales team;
• Meet or exceed the team’s productivity with 100% accuracy;
• Meet SLA of the volumes, customer service, and number of clients converted;
• Develop talent within the team by providing guidance, ongoing feedback, coaching, and development opportunities, enabling team members to achieve set targets;
• Provide encouragement to team members, identifying areas for new training or skill checks;
• Assist management with the hiring process and training of new team members;
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance;
• Set and track sales targets for your team;
• Develop strategies to promote team member adherence to company regulations and performance goals;
• Conduct team meetings to update members on best practices and continuing expectations;
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines;
• Prepare monthly, quarterly, and annual sales forecasts;
• Provide quality customer service, including interacting with customers, answering customer inquiries, effectively handling customer complaints, and occasionally visiting customers.

Desired Candidate Profile:

• 2+ years of experience with telesales;
• 4+ years managing teams of telesales/sales executives;
• Hands-on experience with Zendesk, CRMs (Salesforce a plus) & MS Excel;
• Analytical mind and problem-solving aptitude;
• Strong organisational skills;
• Excellent interpersonal and team management skills;
• Result-oriented with problem-solving skills to resolve challenges through creative and flexible options that are in line with the company’s overall targets;
• Ability to listen and communicate well with the team while providing open and honest feedback;

We offer a fast-paced, high-performing team and a multicultural environment with over 50 different nationalities. Benefits include a competitive tax-free salary, annual air ticket allowance, and employee discounts at multiple vendors across the emirates.