Manager - Guest Relations - Jumeirah Burj Al Arab

Jumeirah; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An opportunity to join a prestigious hotel as a Manager in the Front Office - Guest Relations team. This role involves overseeing VIP guest experiences, leading a dedicated team, and ensuring exceptional service standards in a luxurious environment. The ideal candidate will have a strong background in guest services, with a focus on building relationships and enhancing guest satisfaction. This role is perfect for those who thrive in a dynamic, multicultural setting and are passionate about delivering memorable experiences. Join a company that values excellence and offers a range of attractive benefits.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Excellent leave and healthcare packages

Flights home

Accommodation

Life insurance

Incentives

Qualifications

• 2+ years experience as a Guest Services/Front Desk Manager in a 5-star environment.
• Experience in a multicultural setting is essential.

Responsibilities

• Oversee VIP guest coordination and ensure preferences are met.
• Lead the team to maintain high guest satisfaction and operational efficiency.

Skills

Guest Services Management

Multicultural Communication

Complaint Resolution

Event Management

VIP Guest Relations

Team Leadership

Language Skills (Arabic, Russian, French, etc.)

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since 1999, Jumeirah has been redefining luxury hospitality with iconic properties like Jumeirah Burj Al Arab, renowned for its beachfront resorts, city hotels, and luxury residences worldwide. The brand is known for warm service and creating distinctive experiences that bring joy to guests from across the globe.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a symbol of Arabian luxury, is the flagship property. Its sail-shaped structure is a global icon and offers exquisite dining experiences, including MICHELIN-starred Al Muntaha and the lifestyle destination SAL.

About the Job:

An opportunity has arisen for a Manager to join the Front Office - Guest Relations team at Jumeirah Burj Al Arab. The main duties include:

1. Oversee pre-arrival coordination for VIP1 and VIP2 guests, ensuring preferences are met, collaborating with relevant departments for a seamless experience. Recognize repeat and important guests, build rapport, and proactively anticipate needs.
2. Lead and develop the team to ensure high guest satisfaction, efficient operations, and adherence to Jumeirah and LQA standards.
3. Handle guest complaints and feedback effectively.
4. Monitor VIP suite arrivals and departures, ensuring all requirements are met, and conduct VIP courtesy visits or calls as needed.
5. Organize and manage special events, including kids' activities and seasonal celebrations, involving planning, budgeting, and liaising with suppliers.
6. Maintain open communication, log guest complaints, and ensure feedback is handled efficiently by supervising team members, delegating responsibilities, and liaising with other departments.

About You:

The ideal candidate will have:

1. Minimum of 2 years experience as a Guest Services/Front Desk Manager in a 5-star environment.
2. Experience working in a multicultural environment.
3. 5 years experience in a middle management role in a 5-star hotel (desirable).
4. Additional language skills: Arabic, Russian, French, German, Japanese, Chinese, Spanish, Portuguese (desirable).

About the Benefits:

We offer an attractive tax-free salary paid in Dirhams (AED), along with generous F&B benefits, reduced hotel rates globally, excellent leave and healthcare packages, flights home, accommodation, life insurance, incentives, and other benefits, making this role attractive for high performers and those seeking a career with one of the most luxurious brands in hospitality.