Manager – Engineering & Service Division

Seltec FZC; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A dynamic service provider in Dubai is seeking a Service Manager to lead their team of Service Technicians. This role focuses on driving profitability, optimizing operations, and maintaining high safety standards. Ideal candidates will have over 3 years of management experience in a technical field and a strong skill set in customer relationship management. This position offers an opportunity to significantly impact service delivery and customer satisfaction.

Qualifications

• Proven experience (3+ years) in a service management or similar leadership role, preferably within a technical field.
• Strong background in customer relationship management with success in resolving issues.
• Ability to mentor and motivate a technical team.

Responsibilities

• Oversee daily operations and provide leadership to Service Technicians.
• Conduct routine customer visits to strengthen relationships.
• Monitor team performance and operational costs to meet financial targets.

Skills

Service management experience

Customer relationship management

Leadership and team-building

Workflow planning

Knowledge of safety standards

Problem-solving skills

Job description

Overview

Position Overview: We are seeking a dynamic and results-driven Service Manager to lead our team of experienced Service Technicians. This pivotal role is responsible for driving profitability, strengthening customer relationships, and ensuring the highest standards of operational excellence and safety. The ideal candidate is a proactive leader, an effective problem-solver, and a skilled communicator who can motivate their team and delight our customers.

Responsibilities

• Operational Leadership & Team Management:
  • Oversee the daily operations of a team of Service Technicians, providing direct leadership, coaching, and development.
  • Plan, schedule, and control the daily workload and assignments for the service team to maximize efficiency and productivity.
  • Interview, hire, and onboard new team members, ensuring a smooth integration into the team and company culture.
  • Provide ongoing technical support and guidance to both Service Technicians and customers.
  • Streamline and improve daily administrative routines to enhance operational efficiency.
• Customer Relations & Business Growth:
  • Conduct routine customer visits to strengthen relationships, resolve issues, and advise on service standards.
  • Proactively identify and pursue opportunities to sell service plans, products, and training services.
  • Act as a key liaison between the service team, customers, and internal departments (technical support, sales, marketing) to facilitate clear communication and ensure customer satisfaction.
  • Take decisive action to resolve service issues and ensure job completion, establishing effective communication with all necessary parties.
  • Collaborate with Service Coordinators to address scheduling conflicts and optimize resource allocation.
  • Manage and report on Work-in-Process (WIP) to ensure transparency and timely job completion.
• Financial Performance:
  • Control operational costs and identify opportunities to maximize profit levels for the service department.
  • Monitor team performance and resource utilization to ensure financial targets are met.
• Safety & Compliance:
  • Champion a culture of safety by enforcing company procedures and ensuring full compliance with all Federal health and safety laws and regulations.
  • Arrange and coordinate mandatory safety training for all Service Technicians as required by regulatory agencies and customer contracts.
  • Maintain accurate documentation and certification records for all safety training activities.
  • Perform other duties as assigned.

Qualifications & Skills

• Skills
  • Proven experience (3+ years) in a service management or similar leadership role, preferably within a technical field.
  • Strong background in customer relationship management, with demonstrated success in resolving issues and selling services.
  • Excellent leadership and team-building skills, with a focus on mentoring and motivating a technical team.
  • Solid understanding of workflow planning, scheduling, and administrative process improvement.
  • Knowledge of relevant industry safety standards and federal regulations.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Ability to travel routinely for customer visits.