Manager, Due Diligence

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose:

The Due Diligence manager will be responsible for overseeing the KYC refresh team, ensuring adherence with guidelines provided by Banks compliance units, and driving efficiencies in day-to-day operations within PBG. The Due Diligence manager will also be responsible for managing various aspects of risk, compliance, and governance which come within the scope of responsibilities of the Business Risk and Governance unit.

Principal Accountabilities:

1. Lead and mentor the KYC refresh team, providing guidance and support to maintain high-quality operations.
2. Measure and improve the efficiency of the KYC refresh process by tracking turnaround times, productivity, and workload distribution.
3. Define and monitor KPIs related to the quality and accuracy of KYC refresh procedures, including error rates, discrepancies, and compliance with regulatory standards.
4. Encourage and support ongoing training and professional development of the KYC team.
5. Manage SLAs, address ageing cases, and proactively address customer complaints arising from the KYC refresh process.
6. Strive to ensure that all complaints are resolved within established timeframes, while also taking steps to prevent future complaints.
7. Promote a culture of risk awareness and adherence to governance standards throughout the department.

Stakeholder Management:

Act as a liaison with business stakeholders, addressing their concerns, and collaborating to provide effective solutions. Foster collaboration with other departments such as IT, audit, analytics, and products to ensure a holistic approach to governance and risk management.

Compliance Oversight:

Liaise with compliance units responsible for policy and process updates, as well as obtain clarifications, ensuring alignment with regulatory requirements.

Governance SOPs:

Develop and maintain Standard Operating Procedures (SOPs) to ensure consistent processes are followed across the departments.

Governance Projects:

Lead various governance projects related to compliance initiatives, audits, and regulatory requests, contributing to the Bank’s overall compliance efforts. Stay informed about industry trends, emerging risks, and best practices in governance and risk management within the banking sector.

Requirements

Education and Experience

Minimum Bachelor Degree in Economics, Finance, or Business Management.

At least 7-8 years of experience in risk management, with a strong focus on identifying, evaluating, and mitigating risks.