Manager, Customer Success, Cybersecurity Payments RF 238

MasterCard; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Customer Success Manager to enhance customer engagement and drive value from cybersecurity and payment fraud solutions. This role is pivotal in managing customer relationships, overseeing product utilization, and developing tailored strategies to ensure customer success. You will collaborate with cross-functional teams, leverage data analytics, and translate complex technical capabilities into effective solutions. Join a dynamic environment where your insights and innovative thinking will contribute to the growth and safety of the digital payments ecosystem.

Qualifications

• Experience in cybersecurity or payments technology is a plus.
• Proficient in analyzing customer metrics and leveraging data.

Responsibilities

• Support development and delivery of cybersecurity and payment fraud intelligence.
• Engage with stakeholders to understand cyber threats and optimize solutions.

Skills

Cybersecurity Knowledge

Customer Engagement

Data Analytics

Risk Management

Technical Solutions Development

Education

Bachelor's Degree in Business or Technology

Master's Degree (preferred)

Tools

Data Analytics Tools

Business Intelligence Software

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Manager, Customer Success, Cybersecurity Payments RF 238 Overview

Services within Mastercard are responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services leveraging expertise, data-driven insights, and execution.

To drive more consistency and alignment across Customer Success in Services, we are establishing new Regional Customer Success teams. These teams will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team is accountable for identifying and solving customer issues that prevent them from realizing value from products in the fraud and card operations areas.

This team will collaborate with cross-functional partners to address customer needs, develop tailored strategies to enhance satisfaction and retention, and build customer advocacy. Key outcomes include qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the growth and safety of the Mastercard ecosystem.

Responsibilities

Customer success is pivotal in ensuring that customers achieve their desired outcomes while maximizing the value of Mastercard's products and services. As a Regional Customer Success Manager for threat intelligence products, you will support the development and delivery of cybersecurity and payment fraud intelligence within the region. Your responsibilities include managing threat intelligence solution utilization, overseeing regional revenue and risk management, and coordinating product launches. Additionally, you will localize content (narratives, value propositions), drive market awareness internally and externally, position add-on services and consulting for regional sales, and gather customer feedback to inform global product updates. Developing relationships and engagement with customers to ensure product utilization and value is crucial.

Primary Responsibility Areas

1. Customer Engagement:

• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
• Identify optimization opportunities for customers to drive value and achieve strategic goals through our products.
• Articulate KPIs related to cost, performance, and optimization, along with insights.

Growing the Business:

• Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions.
• Identify opportunities for additional Mastercard products to create greater value and impact.
• Evaluate business models, partnerships, and agreements to ensure financial viability supported by data.

Technical & Program Readiness:

• Develop training materials, thought leadership, and customer-facing playbooks to support customer priorities.
• Translate complex technical capabilities into effective, customer-centric solutions.
• Gather and report customer feedback to refine value propositions and improve products.

About You

• Skilled in leveraging insights from market analysis, customer engagement, and opportunities to inform decisions and drive innovation.
• Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
• Experience with tools and technology for data analytics and business intelligence on cyber threats, fraud, risk, and vulnerabilities.
• Proven ability to translate technical capabilities into effective solutions.
• Proficient in analyzing customer metrics and leveraging data for success initiatives.
• Track record of identifying new opportunities to enhance customer partnerships.
• Creative thinker with experience developing innovative solutions to complex challenges.
• Enthusiastic team player committed to fostering an inclusive culture and continuous development.
• Experience working with large and emerging technology, financial services, acquirers/processors, service providers, or digital platforms.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risks. Every person working for or on behalf of Mastercard must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report suspected security violations or breaches;
• Complete all mandatory security trainings as per Mastercard’s guidelines.