Manager Crew Training Quality & Standards

The Emirates Group; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company in the aviation sector seeks a Manager for Crew Training Quality & Standards in Dubai. This role involves ensuring the quality assurance of training programs, developing strategies, and leading a team to enhance training delivery across a diverse workforce, while aligning with corporate values and international standards.

Qualifications

• 10+ years of experience in In-Flight Services or learning and development.
• Proven ability to manage teams and drive quality assurance initiatives.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and drive a comprehensive quality assurance strategy and framework.
• Oversee the design and implementation of programme evaluation strategy.
• Lead a team of Quality & Standards specialists and Audit & Data Analysts.

Skills

Quality Management

Communication

Analytical Skills

Problem Solving

Education

Completed Degree or Honors (12+3 equivalent)

Tools

Learning Management Systems (LMS)

Data Analysis Tools

Job description

About the role:

Reporting to the Divisional Vice President of Cabin Crew Training, the Manager Crew Training Quality & Standards will be accountable for ensuring the strategic alignment and quality assurance of training programmes, ensuring they meet internal standards, external benchmarks, and other key requirements. Lead the development and execution of quality assurance frameworks, ensuring all learning programmes are impactful, efficient, and adhere to international best practices, the needs of the learners, and the corporate values of the Emirates Group.

What you will do:

Quality Assurance Strategy: Develop and drive a comprehensive quality assurance strategy and framework for training programmes. Establish policies and procedures for monitoring and evaluating training quality.

Programme Evaluation & Improvement: Oversee the design and implementation of programme evaluation strategy, including processes, learner feedback, performance assessments, and instructor evaluations. Lead continuous improvement initiatives based on findings from evaluations, assessments, and audits.

Curriculum and Content Standards: Oversee the development and quality assurance of training materials, courses, and curricula to ensure alignment with organisational and industry standards. Lead collaboration with subject matter experts, content designers, and trainers to continuously improve and enhance the curriculum. Monitor and evaluate training delivery methods, ensuring they adhere to best practices and effectively drive engagement and outcomes. Adapt training programmes to local cultural differences, operational demands, and regulatory constraints, ensuring broad applicability within a diverse, global workforce.

Compliance Oversight: Ensure all training programmes adhere to internal quality standards and industry best practices. Lead coordination with relevant stakeholders to manage audits, inspections, and accreditation.

Stakeholder Engagement and Reporting: Act as a key strategic partner to senior management, influencing training policies and quality assurance priorities to align with the business objectives. Oversee the development and delivery of quality performance reports, highlighting trends, challenges, and areas of improvements.

Risk Management: Identify and assess potential risks related to training quality and compliance, including factors such as evolving aviation standards, technology, and internal process gaps. Develop and implement risk management strategies to mitigate potential issues affecting the quality of training.
Technological Integration: Oversee the integration and implementation of technology tools (e.g., Learning Management Systems, data analytics platforms, and other digital solutions) to enhance quality assurance processes and adherence to training standards.

Crisis Management & Recovery Planning: In collaboration with other stakeholders, develop response strategies and contingency plans for training disruptions, ensuring continuity and swift recovery. Lead post-crisis evaluations to strengthen future risk mitigation.

Team Leadership and Development: Lead a team of Quality & Standards specialists and Audit & Data Analysts. Foster a culture of quality and continuous improvement across the organization.

Qualification

About the role:

Reporting to the Divisional Vice President of Cabin Crew Training, the Manager Crew Training Quality & Standards will be accountable for ensuring the strategic alignment and quality assurance of training programmes, ensuring they meet internal standards, external benchmarks, and other key requirements. Lead the development and execution of quality assurance frameworks, ensuring all learning programmes are impactful, efficient, and adhere to international best practices, the needs of the learners, and the corporate values of the Emirates Group.

What you will do:

Quality Assurance Strategy: Develop and drive a comprehensive quality assurance strategy and framework for training programmes. Establish policies and procedures for monitoring and evaluating training quality.

Programme Evaluation & Improvement: Oversee the design and implementation of programme evaluation strategy, including processes, learner feedback, performance assessments, and instructor evaluations. Lead continuous improvement initiatives based on findings from evaluations, assessments, and audits.

Curriculum and Content Standards: Oversee the development and quality assurance of training materials, courses, and curricula to ensure alignment with organisational and industry standards. Lead collaboration with subject matter experts, content designers, and trainers to continuously improve and enhance the curriculum. Monitor and evaluate training delivery methods, ensuring they adhere to best practices and effectively drive engagement and outcomes. Adapt training programmes to local cultural differences, operational demands, and regulatory constraints, ensuring broad applicability within a diverse, global workforce.

Compliance Oversight: Ensure all training programmes adhere to internal quality standards and industry best practices. Lead coordination with relevant stakeholders to manage audits, inspections, and accreditation.

Stakeholder Engagement and Reporting: Act as a key strategic partner to senior management, influencing training policies and quality assurance priorities to align with the business objectives. Oversee the development and delivery of quality performance reports, highlighting trends, challenges, and areas of improvements.

Risk Management: Identify and assess potential risks related to training quality and compliance, including factors such as evolving aviation standards, technology, and internal process gaps. Develop and implement risk management strategies to mitigate potential issues affecting the quality of training.
Technological Integration: Oversee the integration and implementation of technology tools (e.g., Learning Management Systems, data analytics platforms, and other digital solutions) to enhance quality assurance processes and adherence to training standards.

Crisis Management & Recovery Planning: In collaboration with other stakeholders, develop response strategies and contingency plans for training disruptions, ensuring continuity and swift recovery. Lead post-crisis evaluations to strengthen future risk mitigation.

Team Leadership and Development: Lead a team of Quality & Standards specialists and Audit & Data Analysts. Foster a culture of quality and continuous improvement across the organization.

Qualification

To be considered for the role, you must meet the below requirements:

• Completed Degree or Honors (12+3 equivalent) in a related discipline and/or any other relevant field of study.
• 10+ years of experience in In-Flight Services / In-flight Administration, and/ore xtensive experience in learning and development, leading large-scale change and transformation initiatives within the airline industry or training/educational organisations.
• Proven ability to manage teams and drive quality assurance initiatives in these environments.
• Strong background in quality management systems, including audit processes, and continuous improvement methodologies.
• Excellent written and verbal communication skills to engage with internal and external stakeholders.
• Advanced analytical capabilities to evaluate data, assess training materials, and ensure compliance with quality standards.
• Strong ability to identify issues and develop effective solutions to improve training quality.
• Understanding of the training sector and the challenges involved in delivering high-quality education and training Programmes.
• Familiarity with learning management systems (LMS), data analysis tools, and training delivery technologies.

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Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Currently, Emirates flies to over 125 destinations across 6 continents on a modern fleet of 180 wide-bodied aircraft...

Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation.