Manager Crew Operations

Etihad; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline in the UAE is seeking a data-driven Manager for Crew Operations to oversee a team dedicated to operational excellence and compliance with safety standards. This pivotal role involves ensuring quality processes, utilizing predictive analytics, and enhancing efficiency through automation. The ideal candidate will have extensive experience in airline operations, solid communication and leadership skills, and must handle operational support effectively.

Qualifications

• Minimum 5 years in airline operations with a degree, or 7 years without.
• Knowledge of UAE and international operational regulations.

Responsibilities

• Lead a team of Crew Operations Duty Officers.
• Ensure compliance with aviation standards.
• Develop operational processes to enhance efficiency.

Skills

Interpersonal skills

Communication skills

Leadership

Teamwork capabilities

Education

Degree in relevant field

Cabin crew license (preferred)

Job description

Synopsis

At Etihad, we’re driven by the pursuit of excellence and our people are at the heart of everything we do. We’re currently seeking a data-driven, operational leader for the role of Manager – Crew Operations, providing 24/7 support to our crew in Abu Dhabi and globally.

In this pivotal role, you'll lead a team of Crew Operations Duty Officers, focusing on operational efficiency, compliance with aviation standards, and fostering a culture of continuous improvement and high performance.

Accountabilities

1. Lead and manage a team of Crew Operations Duty Officers to ensure quality internal processes and crew operational standards are maintained.
2. Establish, communicate, and monitor clear objectives and performance metrics for the team.
3. Communicate with crew post-incident to check welfare, offer support, and gather information for escalation.
4. Coordinate with stakeholders to support operational readiness, including new station start-ups, aircraft entries, and special operations.
5. Develop operational processes and collaborate on automation to enhance efficiency.
6. Ensure compliance with GCAA and international safety and security standards, maintaining accurate crew records for audits.
7. Disseminate operational updates across the network via manuals and alerts.
8. Automate data processes and generate reports using Excel macros, Power Automate, or Tableau.
9. Utilize predictive analytics and AI-driven insights for forecasting and trend analysis.
10. Create interactive dashboards combining detailed spreadsheets with visual analytics tools.
11. Share reports and dashboards within the Microsoft 365 environment to streamline communication.

Education & Experience

• Knowledge of UAE and international operational regulations.
• Understanding of airline operations, including crew scheduling and licensing.
• Familiarity with operational policies and procedures.

Skills

• Strong interpersonal and communication skills in English.
• Leadership and teamwork capabilities with clear direction-giving skills.

Training

• CRM and SMS training.
• Holding or previous holding of a cabin crew license is preferred.

Experience

• At least 5 years in airline operations with a degree, or 7 years without a degree.
• Preferably 5 years of airline flying experience.

About Etihad Airways

Etihad Airways, the UAE’s national airline, was established in 2003 and has become a leading global airline. Based in Abu Dhabi, it flies to numerous destinations across continents. Etihad has received multiple awards for service excellence and is pursuing its Journey 2030 strategy to expand and enhance its global presence.

Visit etihad.com to learn more.

Recruitment Fraud Alert

Be cautious of fraudulent job offers claiming to represent Etihad. We will never request personal information, bank details, or payments during recruitment. Interviews are conducted face-to-face or via secure video/phone calls. Report any suspicious requests for money as fraudulent.